Customer service and tool use
τ³-bench: text and knowledge
Customer service in airline, retail, telecom and banking-knowledge domains; Harbor lists 375 tasks.
About τ³-bench: text and knowledge
What it measures
Domain-specific reward and repeated-run reliability.
Scope & limitations
Banking grading changed in v1.0.1; pin task/evaluator release. The Harbor listing alone does not establish native audio support.
Evaluation environment
Tool adapter plus user simulation; retrieval setup for knowledge tasks.