{ "schema": "blobfish.native-workflow-gallery/1", "kind": "scripted-native-reference", "collections": [ { "id": "outage", "name": "Outage investigations", "count": 4 }, { "id": "manufacturing", "name": "Manufacturing & monitoring", "count": 6 }, { "id": "corporate", "name": "Corporate workflows", "count": 30 } ], "tasks": [ { "key": "corporate-C01", "collection": "corporate", "id": "C01", "title": "Qualify the right legal entity", "role": "Sales operations", "brief": "Qualify Maya Shah's inbound Northstar Devices lead. Resolve the similarly named contact and customer before progressing it; preserve the existing contact's history.", "evidence": [ "Inbound lead and contact records", "ERP customer tax IDs and billing addresses", "Signed buyer identification" ], "outcome": "Qualified lead linked to the existing buyer and the active US billing entity; duplicate remains unconverted.", "apps": [ "EspoCRM", "ERPNext" ], "video": "corporate/C01/workflow.mp4", "poster": "corporate/C01/workflow.jpg", "videoSha256": "3e8b8a0ce7e942c4d811ccf197c403e7531e81da9d0a4af91a8ee968753699f6", "durationSeconds": 77.333333, "checkCount": 44, "checks": [ { "name": "crm.lead.status", "passed": true, "operation": "equals", "value": "\"Converted\"" }, { "name": "crm.lead.createdAccountId", "passed": true, "operation": "equals", "value": "\"6ac1cc99205958109\"" }, { "name": "crm.lead.createdContactId", "passed": true, "operation": "equals", "value": "\"6ac1cccf6b2782fde\"" }, { "name": "crm.duplicate_lead.status", "passed": true, "operation": "unchanged", "value": "\"New\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged_fields_except", "value": null }, { "name": "crm.buyer_contact.originalLeadId", "passed": true, "operation": "equals", "value": "\"6ac1cdaa4fbc9f572\"" }, { "name": "crm.buyer_history", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Contact", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Account", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.customer.tax_id", "passed": true, "operation": "unchanged", "value": "\"US-1000\"" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc99205958109\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc99205958109\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C01/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C01/original-verification.json" } ] }, { "key": "corporate-C02", "collection": "corporate", "id": "C02", "title": "Price an amended renewal", "role": "Account manager", "brief": "Prepare the Juniper Health renewal using the current amendment, posted receivables and approved incident credit. Reconcile the opportunity with the draft ERP quotation and document any collection dependency.", "evidence": [ "Opportunity and signed amendment", "Current quotation, overdue invoice and prior credit note", "Resolved support ticket with approved compensation" ], "outcome": "Correct net renewal amount and negotiation stage in CRM, matching saved ERP quotation and auditable collection dependency.", "apps": [ "EspoCRM", "ERPNext", "GLPI" ], "video": "corporate/C02/workflow.mp4", "poster": "corporate/C02/workflow.jpg", "videoSha256": "a22fac272fa0865b1c7723829c1cb35aa95353928552e503aeba21879d52ce0b", "durationSeconds": 100.466667, "checkCount": 60, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "0" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "equals", "value": "120.0" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "equals", "value": "100.0" }, { "name": "erp.target.discount_amount", "passed": true, "operation": "equals", "value": "600.0" }, { "name": "erp.target.grand_total", "passed": true, "operation": "equals", "value": "11400.0" }, { "name": "crm.opportunity.amount", "passed": true, "operation": "equals", "value": "11400" }, { "name": "crm.opportunity.stage", "passed": true, "operation": "equals", "value": "\"Negotiation\"" }, { "name": "crm.opportunity.description", "passed": true, "operation": "contains", "value": "\"Amendment JH-2026-10:120 seats \\u00d7 USD100 = USD12000; approved current incident credit AP-JH-600 USD600, net USD11400. August credit USD200 is already posted on the August invoice and excluded. September invoice USD2400 remains overdue and unpaid; finance collections required before commitment. ERP quotation and CRM agree.\"" }, { "name": "erp.invoice.outstanding_amount", "passed": true, "operation": "unchanged", "value": "2400.0" }, { "name": "erp.prior_credit.grand_total", "passed": true, "operation": "unchanged", "value": "-200.0" }, { "name": "erp.prior_credit.docstatus", "passed": true, "operation": "equals", "value": "1" }, { "name": "erp.prior_credit.outstanding_amount", "passed": true, "operation": "equals", "value": "0.0" }, { "name": "erp.prior_invoice.outstanding_amount", "passed": true, "operation": "equals", "value": "800.0" }, { "name": "desk.C02.status", "passed": true, "operation": "unchanged", "value": "5" }, { "name": "desk.C02.status", "passed": true, "operation": "one_of", "value": "5" }, { "name": "desk.C02.TicketValidation.0.status", "passed": true, "operation": "equals", "value": "3" }, { "name": "desk.C02.TicketValidation.0.users_id_validate", "passed": true, "operation": "equals", "value": "8" }, { "name": "desk.C02.TicketValidation", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.C02.ITILSolution", "passed": true, "operation": "length", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.quotation_to", "passed": true, "operation": "unchanged", "value": "\"Customer\"" }, { "name": "erp.target.party_name", "passed": true, "operation": "unchanged", "value": "\"Juniper Health\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"SUPPORT-SEAT\"" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "100.0" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C02/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C02/original-verification.json" } ] }, { "key": "corporate-C03", "collection": "corporate", "id": "C03", "title": "Route a credit-blocked deal", "role": "Sales operations", "brief": "Route the Alder Labs expansion through finance approval. Its proposed booking exceeds the remaining credit capacity after overdue receivables; prevent a closed-won booking until finance decides.", "evidence": [ "Opportunity commitment", "Customer credit limit and outstanding invoices", "Finance escalation policy" ], "outcome": "Opportunity stays open with the correct approval task and finance owner; no submitted sales order.", "apps": [ "EspoCRM", "ERPNext" ], "video": "corporate/C03/workflow.mp4", "poster": "corporate/C03/workflow.jpg", "videoSha256": "b50fb99bbcf951652b33bfb5bfc2a6e3a954ea9d1932b51d880f7ebe264a8233", "durationSeconds": 88.133333, "checkCount": 43, "checks": [ { "name": "crm.opportunity.stage", "passed": true, "operation": "equals", "value": "\"Negotiation\"" }, { "name": "crm.opportunity.amount", "passed": true, "operation": "equals", "value": "5000" }, { "name": "crm.task.assignedUserId", "passed": true, "operation": "equals", "value": "\"6ac1cc96dd8f9a8eb\"" }, { "name": "crm.task.status", "passed": true, "operation": "equals", "value": "\"Started\"" }, { "name": "crm.task.description", "passed": true, "operation": "contains", "value": "\"Finance exception required: USD10000 limit minus USD7200 overdue leaves USD2800 capacity. Proposed USD5000 exceeds capacity by USD2200. Priya Nair must review; no verbal exception or order submission.\"" }, { "name": "erp.customer.credit_limits", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.customer.credit_limits.0.credit_limit", "passed": true, "operation": "equals", "value": "10000.0" }, { "name": "erp.invoice.outstanding_amount", "passed": true, "operation": "equals", "value": "7200.0" }, { "name": "erp.invoice.outstanding_amount", "passed": true, "operation": "unchanged", "value": "7200.0" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9a1ec59b4f0\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9a1ec59b4f0\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C03/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C03/original-verification.json" } ] }, { "key": "corporate-C04", "collection": "corporate", "id": "C04", "title": "Revise a constrained quotation", "role": "Sales representative", "brief": "Revise Beacon Works' quotation for the available replacement item. Apply only the discount within your authority and preserve the customer's requested delivery date.", "evidence": [ "Customer request and approved substitution", "Item prices, availability and draft quotation", "Discount authority matrix" ], "outcome": "Saved quotation uses the approved substitute and authorized price; CRM amount agrees.", "apps": [ "EspoCRM", "ERPNext" ], "video": "corporate/C04/workflow.mp4", "poster": "corporate/C04/workflow.jpg", "videoSha256": "54d778ec83eb49380d53583c2d45017c2761cfb96740b9f5d50b2cad948fb256", "durationSeconds": 62.533333, "checkCount": 47, "checks": [ { "name": "erp.target.items.0.item_code", "passed": true, "operation": "equals", "value": "\"EDGE-STD\"" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "equals", "value": "20.0" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "equals", "value": "38.0" }, { "name": "erp.target.grand_total", "passed": true, "operation": "equals", "value": "760.0" }, { "name": 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"unchanged", "value": "\"Customer\"" }, { "name": "erp.target.party_name", "passed": true, "operation": "unchanged", "value": "\"Beacon Works\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery 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"erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C04/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C04/original-verification.json" } ] }, { "key": "corporate-C05", "collection": "corporate", "id": "C05", "title": "Correct the order's subsidiary", "role": "Sales operations", "brief": "Correct Cedar Mobility's draft order so billing and delivery go to the entities in the signed purchase instruction. The parent account and warehouse site have similar names.", "evidence": [ "Signed purchase instruction and contact", "Customer identities and billing/shipping addresses", "Draft order" ], "outcome": "Order retains correct items and dates with the correct legal buyer, billing and delivery details.", "apps": [ "EspoCRM", "ERPNext" ], "video": "corporate/C05/workflow.mp4", "poster": "corporate/C05/workflow.jpg", "videoSha256": "40424657577ba507a6830fdec4a54b56609545c6799217ca6f11b916b6cd5641", "durationSeconds": 70.466667, "checkCount": 47, "checks": [ { "name": "erp.target.customer", "passed": true, "operation": "equals", "value": "\"Cedar Mobility US\"" }, { "name": "erp.target.customer_address", "passed": true, "operation": "equals", "value": "\"Cedar US Accounts Payable-Billing\"" }, { "name": "erp.target.shipping_address_name", "passed": true, "operation": "equals", "value": "\"Cedar US Receiving Dock-Shipping\"" }, { "name": "erp.target.grand_total", "passed": true, "operation": "equals", "value": "2000.0" }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"SUPPORT-SEAT\"" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "unchanged", "value": "20.0" }, { "name": "erp.target.delivery_date", "passed": true, "operation": "unchanged", "value": "\"2026-10-30\"" }, { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "0" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9b10f7d5263\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9b10f7d5263\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"SUPPORT-SEAT\"" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "100.0" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C05/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C05/original-verification.json" } ] }, { "key": "corporate-C06", "collection": "corporate", "id": "C06", "title": "Scope an installed-base expansion", "role": "Account manager", "brief": "Scope Delta Analytics' expansion using its active installed devices and fulfilled purchases. Exclude retired equipment and licenses already included in the last order.", "evidence": [ "Expansion request", "Active and retired asset records", "Submitted purchase history and license coverage" ], "outcome": "Opportunity amount and scope cover only the uncovered active equipment, with supporting asset and order references.", "apps": [ "EspoCRM", "GLPI", "ERPNext" ], "video": "corporate/C06/workflow.mp4", "poster": "corporate/C06/workflow.jpg", "videoSha256": "7e7143b0d0291842c3671817981147685e4d298908db20c3b8d75bd97b654519", "durationSeconds": 73.0, "checkCount": 39, "checks": [ { "name": "crm.opportunity.amount", "passed": true, "operation": "equals", "value": "100" }, { "name": "crm.opportunity.description", "passed": true, "operation": "contains", "value": "\"Expansion only for active DA-103: one annual support seat USD100. Active DA-101 andDA-102 already covered by submitted order and posted invoice. Retired DA-099 excluded; no duplicate license purchase.\"" }, { "name": "erp.order.grand_total", "passed": true, "operation": "unchanged", "value": "200.0" }, { "name": "erp.invoice.grand_total", "passed": true, "operation": "unchanged", "value": "200.0" }, { "name": "desk.assets", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9b8417d7b6f\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9b8417d7b6f\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C06/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C06/original-verification.json" } ] }, { "key": "corporate-C07", "collection": "corporate", "id": "C07", "title": "Allocate an approved service credit", "role": "Customer success", "brief": "Resolve Ember Retail's escalation by applying the compensation approved in the support case to its affected invoice. Prevent a second credit for the earlier incident.", "evidence": [ "Escalation case", "Current incident approval and prior compensation", "Invoices and existing return invoice" ], "outcome": "Saved return invoice targets the affected invoice and authorized amount; customer case records its disposition.", "apps": [ "EspoCRM", "GLPI", "ERPNext" ], "video": "corporate/C07/workflow.mp4", "poster": "corporate/C07/workflow.jpg", "videoSha256": "cf43b21b233cd6e5c39c66c8c6c307ac77b9e0c9a32517be28822fe6947cb760", "durationSeconds": 96.466667, "checkCount": 50, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "1" }, { "name": "erp.target.grand_total", "passed": true, "operation": "equals", "value": "-400.0" }, { "name": "erp.target.return_against", "passed": true, "operation": "equals", "value": "\"ACC-SINV-2026-00005\"" }, { "name": "erp.target.gl", "passed": true, "operation": "ledger", "value": null }, { "name": "erp.invoice.outstanding_amount", "passed": true, "operation": "equals", "value": "600.0" }, { "name": "erp.prior_credit.outstanding_amount", "passed": true, "operation": "equals", "value": "0.0" }, { "name": "erp.prior_credit.grand_total", "passed": true, "operation": "unchanged", "value": "-200.0" }, { "name": "crm.case.status", "passed": true, "operation": "equals", "value": "\"Closed\"" }, { "name": "desk.C07.TicketValidation.0.status", "passed": true, "operation": "equals", "value": "3" }, { "name": "desk.C07.TicketValidation", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9c02fa114f7\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9c02fa114f7\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.customer", "passed": true, "operation": "unchanged", "value": "\"Ember Retail\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"SUPPORT-SEAT\"" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "100.0" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged_except", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged_or_reconciliation", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C07/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C07/original-verification.json" } ] }, { "key": "corporate-C08", "collection": "corporate", "id": "C08", "title": "Prepare consent-aware outreach", "role": "Customer success", "brief": "Prepare Fjord Logistics' renewal outreach for the eligible buyer. Check consent and fulfilled purchases, and route the unresolved complaint before promising a renewal call.", "evidence": [ "Buyer contact consent and renewal dates", "Fulfilled service purchase", "Open complaint and service owner" ], "outcome": "Correct buyer follow-up and complaint handoff are saved; opted-out contact receives no outreach task.", "apps": [ "EspoCRM", "ERPNext", "GLPI" ], "video": "corporate/C08/workflow.mp4", "poster": "corporate/C08/workflow.jpg", "videoSha256": "4a49ea2f7f292de3691ce18b8fb21e173a3374de6bd78c83d9bee44599c7080c", "durationSeconds": 132.666667, "checkCount": 41, "checks": [ { "name": "crm.task.parentType", "passed": true, "operation": "equals", "value": "\"Contact\"" }, { "name": "crm.task.parentId", "passed": true, "operation": "equals", "value": "\"6ac1d1efe0089605b\"" }, { "name": "crm.task.assignedUserId", "passed": true, "operation": "equals", "value": "\"6ac1cc989b503bafa\"" }, { "name": "crm.case.assignedUserId", "passed": true, "operation": "equals", "value": "\"6ac1cc989b503bafa\"" }, { "name": "desk.C08.followup_text", "passed": true, "operation": "contains", "value": "\"

Open routing complaint handed to Dana Cole for review before renewal commitment. Lena Ortiz consents to operational follow-up; Erik Ward opted out and receives no outreach. No external email sent.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.invoice.grand_total", "passed": true, "operation": "unchanged", "value": "1000.0" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9c78e565589\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9c78e565589\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C08/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C08/original-verification.json" } ] }, { "key": "corporate-C09", "collection": "corporate", "id": "C09", "title": "Transfer account responsibility", "role": "Sales manager", "brief": "Transfer Grove Energy's sales responsibility to the regional successor while retaining the specialist on its unresolved incident. Preserve the account's activity and support history.", "evidence": [ "Regional reassignment instruction", "Opportunity and account owners", "Open service ticket specialist assignment" ], "outcome": "Sales account and opportunity have the successor; support specialist and historical activities remain unchanged.", "apps": [ "EspoCRM", "GLPI" ], "video": "corporate/C09/workflow.mp4", "poster": "corporate/C09/workflow.jpg", "videoSha256": "64a52cb374df2cd6faf3ce8da0964ec8114ad947f457265658a34fd8f12c5c6e", "durationSeconds": 75.666667, "checkCount": 41, "checks": [ { "name": "crm.account.assignedUserId", "passed": true, "operation": "equals", "value": "\"6ac1cc97bd8291215\"" }, { "name": "crm.opportunity.assignedUserId", "passed": true, "operation": "equals", "value": "\"6ac1cc97bd8291215\"" }, { "name": "desk.C09.Ticket_User", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.C09.status", "passed": true, "operation": "unchanged", "value": "2" }, { "name": "crm.case", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.assets", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9ceec36f46b\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9ceec36f46b\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C09/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C09/original-verification.json" } ] }, { "key": "corporate-C10", "collection": "corporate", "id": "C10", "title": "Reconcile pipeline with booked revenue", "role": "Revenue operations", "brief": "Reconcile Harbor Systems' opportunity with actual order and posted invoice status. Distinguish the canceled draft from the submitted order and do not count unpaid revenue twice.", "evidence": [ "Opportunity forecast", "Draft, canceled and submitted orders", "Posted invoice and payment status" ], "outcome": "Opportunity stage and amount reflect the valid booked order, with the separate unpaid receivable recorded.", "apps": [ "EspoCRM", "ERPNext" ], "video": "corporate/C10/workflow.mp4", "poster": "corporate/C10/workflow.jpg", "videoSha256": "ab08ecae49a6f515fe97f0670e3c08bc47dfcbab0edc51a0233a25232af76ea9", "durationSeconds": 56.8, "checkCount": 40, "checks": [ { "name": "crm.opportunity.stage", "passed": true, "operation": "equals", "value": "\"Closed Won\"" }, { "name": "crm.opportunity.amount", "passed": true, "operation": "equals", "value": "6400" }, { "name": "crm.opportunity.description", "passed": true, "operation": "contains", "value": "\"Valid submitted order bookedUSD6400. CanceledUSD9200 order excluded. PostedUSD2400 invoice is an unpaid receivable against this same booking, not additional opportunity revenue; collections tracked separately.\"" }, { "name": "erp.order.grand_total", "passed": true, "operation": "unchanged", "value": "6400.0" }, { "name": "erp.invoice.outstanding_amount", "passed": true, "operation": "unchanged", "value": "2400.0" }, { "name": "erp.canceled.docstatus", "passed": true, "operation": "equals", "value": "2" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9d749535d80\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9d749535d80\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/C10/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/C10/original-verification.json" } ] }, { "key": "corporate-E01", "collection": "corporate", "id": "E01", "title": "Resolve a three-way invoice mismatch", "role": "Accounts payable", "brief": "Review Keystone Components' supplier invoice against its purchase order and accepted receipt. The service desk reports damaged units. Save only the payable accepted quantity and retain the disputed balance for review.", "evidence": [ "Purchase order and supplier invoice", "Accepted purchase receipt", "Receiving discrepancy ticket" ], "outcome": "Purchase invoice quantity and total agree with accepted units; discrepancy remains open and the invoice is not prematurely submitted.", "apps": [ "ERPNext", "GLPI" ], "video": "corporate/E01/workflow.mp4", "poster": "corporate/E01/workflow.jpg", "videoSha256": "095ec225f6004273e791a21e4216c201fc5b73dc4dc798d18a1898bceaf70224", "durationSeconds": 94.933333, "checkCount": 50, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "0" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "equals", "value": "80.0" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "equals", "value": "40.0" }, { "name": "erp.target.grand_total", "passed": true, "operation": "equals", "value": "3200.0" }, { "name": "erp.target.items.0.purchase_receipt", "passed": true, "operation": "equals", "value": "\"MAT-PRE-2026-00001\"" }, { "name": "erp.target.items.0.pr_detail", "passed": true, "operation": "equals_path", "value": "\"9g59qp5dp3\"" }, { "name": "erp.purchase_order.total_qty", "passed": true, "operation": "unchanged", "value": "100.0" }, { "name": "erp.receipt.total_qty", "passed": true, "operation": "unchanged", "value": "80.0" }, { "name": "desk.E01.status", "passed": true, "operation": "unchanged", "value": "2" }, { "name": "desk.E01.ITILFollowup.0.content", "passed": true, "operation": "contains", "value": "\"

KC-8042: order100 \\u00d7 USD40, accepted receipt80 \\u00d7 USD40 = payable review USD3200.20damaged units/USD800 remain disputed; awaiting supplier credit. Draft purchase invoice is saved against the accepted receipt and remains unsubmitted. Do not close receiving discrepancy.

\"" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9deb0638036\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9deb0638036\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.supplier", "passed": true, "operation": "unchanged", "value": "\"Keystone Components\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"EDGE-STD\"" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "40.0" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E01/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E01/original-verification.json" } ] }, { "key": "corporate-E02", "collection": "corporate", "id": "E02", "title": "Request urgent equipment procurement", "role": "Procurement analyst", "brief": "Route the urgent Juniper replacement request within the approved maintenance budget. The requested premium model exceeds the available balance; use the approved equivalent and appropriate approval stage.", "evidence": [ "Urgent replacement ticket and asset", "Budget allocation and prior commitments", "Approved substitute and material request" ], "outcome": "Saved material request contains the approved equivalent and required quantity, with a linked approval request; no unauthorized purchase order.", "apps": [ "ERPNext", "GLPI" ], "video": "corporate/E02/workflow.mp4", "poster": "corporate/E02/workflow.jpg", "videoSha256": "1fde25277f9bfe1296a4403b2663281176d105f92744b6ecb960f1f02a672412", "durationSeconds": 90.733333, "checkCount": 48, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "0" }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "equals", "value": "\"EDGE-STD\"" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "equals", "value": "2.0" }, { "name": "desk.E02.followup_text", "passed": true, "operation": "contains", "value": "\"

Material request MAT-MR-2026-00001:2 EDGE-STD \\u00d7 USD40 =USD80. Maintenance budgetUSD200 minusUSD80 commitments leavesUSD120; premium2 \\u00d7 USD120 =USD240 exceeds authority. Procurement approval requested; material request remains draft and no purchase order was submitted.

\"" }, { "name": "desk.assets", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.E02.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.E02.TicketValidation", "passed": true, "operation": "length", "value": null }, { "name": "desk.E02.TicketValidation.0.status", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.E02.TicketValidation.0.users_id", "passed": true, "operation": "equals", "value": "7" }, { "name": "desk.E02.TicketValidation.0.itemtype_target", "passed": true, "operation": "equals", "value": "\"User\"" }, { "name": "desk.E02.TicketValidation.0.items_id_target", "passed": true, "operation": "equals", "value": "9" }, { "name": "desk.E02.TicketValidation.0.comment_submission", "passed": true, "operation": "contains", "value": "\"

Material request MAT-MR-2026-00001:2 EDGE-STD \\u00d7 USD40 =USD80. Maintenance budgetUSD200 minusUSD80 commitments leavesUSD120; premium2 \\u00d7 USD120 =USD240 exceeds authority. Procurement approval requested; material request remains draft and no purchase order was submitted.

\"" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E02/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E02/original-verification.json" } ] }, { "key": "corporate-E03", "collection": "corporate", "id": "E03", "title": "Apply the signed order amendment", "role": "Order operations", "brief": "Apply Lumen's latest signed amendment to its draft sales order. Use its revised quantity, delivery date and payment schedule; the earlier attachment has been superseded.", "evidence": [ "CRM current and superseded amendments", "Draft sales order", "Approved commercial terms" ], "outcome": "Saved order matches the current amendment and payment terms, without changing another subsidiary's order.", "apps": [ "ERPNext", "EspoCRM" ], "video": "corporate/E03/workflow.mp4", "poster": "corporate/E03/workflow.jpg", "videoSha256": "db02be4c993d518c327acd1277bcd02479447f45f72b47d1bd23b598e1d6b625", "durationSeconds": 72.133333, "checkCount": 50, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "0" }, { "name": "erp.target.customer", "passed": true, "operation": "equals", "value": "\"Lumen Services\"" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "equals", "value": "30.0" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "equals", "value": "100.0" }, { "name": "erp.target.grand_total", "passed": true, "operation": "equals", "value": "3000.0" }, { "name": "erp.target.delivery_date", "passed": true, "operation": "equals", "value": "\"2026-11-15\"" }, { "name": "erp.target.items.0.delivery_date", "passed": true, "operation": "equals", "value": "\"2026-11-15\"" }, { "name": "erp.target.payment_schedule.0.invoice_portion", "passed": true, "operation": "equals", "value": "50.0" }, { "name": "erp.target.payment_schedule.1.invoice_portion", "passed": true, "operation": "equals", "value": "50.0" }, { "name": "erp.target.payment_schedule.1.due_date", "passed": true, "operation": "equals", "value": "\"2026-12-15\"" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9e6a13e7f7f\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9e6a13e7f7f\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.customer", "passed": true, "operation": "unchanged", "value": "\"Lumen Services\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"SUPPORT-SEAT\"" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "100.0" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E03/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E03/original-verification.json" } ] }, { "key": "corporate-E04", "collection": "corporate", "id": "E04", "title": "Record a partial fulfillment", "role": "Fulfillment coordinator", "brief": "Record the available portion of Meridian's shipment and communicate the remaining backorder using the approved delivery commitment. Do not promise the full order as delivered.", "evidence": [ "Submitted order and stock availability", "Draft delivery note", "CRM customer delivery commitment" ], "outcome": "Saved delivery quantity matches available stock and customer activity distinguishes shipped from backordered units.", "apps": [ "ERPNext", "EspoCRM" ], "video": "corporate/E04/workflow.mp4", "poster": "corporate/E04/workflow.jpg", "videoSha256": "7fd6b56321d55764661900d04aafb358f29cf194dd3c8dc94e408e1e0065ed0c", "durationSeconds": 79.733333, "checkCount": 46, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "1" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "equals", "value": "8.0" }, { "name": "erp.target.items.0.against_sales_order", "passed": true, "operation": "equals", "value": "\"SAL-ORD-2026-00006\"" }, { "name": "erp.target.stock", "passed": true, "operation": "ledger", "value": null }, { "name": "erp.order.items.0.delivered_qty", "passed": true, "operation": "equals", "value": "8.0" }, { "name": "crm.case.description", "passed": true, "operation": "contains", "value": "\"Partial fulfillment:8 devices posted as delivered against order12;4 remain backordered. Approved remaining shipmentNov2 after supplier receipt. Superseded all12Oct5 promise withdrawn; only available8 committed.\"" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9edb2d41150\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9edb2d41150\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.customer", "passed": true, "operation": "unchanged", "value": "\"Meridian\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"EDGE-MER\"" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "40.0" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged_except", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E04/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E04/original-verification.json" } ] }, { "key": "corporate-E05", "collection": "corporate", "id": "E05", "title": "Receive the correct damaged return", "role": "Returns coordinator", "brief": "Prepare Nimbus' damaged equipment return from its original receipt and service incident. Match the serial-numbered asset, quarantine the returned unit and avoid returning the undamaged sibling.", "evidence": [ "Original delivery and return draft", "Asset serials and damage ticket", "Return authorization" ], "outcome": "Return document references the correct source, quantity and quarantine destination; damaged asset disposition is recorded.", "apps": [ "ERPNext", "GLPI" ], "video": "corporate/E05/workflow.mp4", "poster": "corporate/E05/workflow.jpg", "videoSha256": "f3af778b414d0a9d993c57700b705b24966f1c72392adf6c8fa9d4b699d8fd00", "durationSeconds": 109.733333, "checkCount": 57, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "1" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "equals", "value": "-1.0" }, { "name": "erp.target.return_against", "passed": true, "operation": "equals", "value": "\"MAT-DN-2026-00004\"" }, { "name": "erp.target.items.0.warehouse", "passed": true, "operation": "equals", "value": "\"Quarantine - NSO\"" }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "equals", "value": "\"EDGE-NIMBUS\"" }, { "name": "erp.target.stock", "passed": true, "operation": "ledger", "value": null }, { "name": "erp.target.items.0.dn_detail", "passed": true, "operation": "equals_path", "value": "\"f77dakiiq5\"" }, { "name": "erp.target.items.0.serial_bundle.entries.0.serial_no", "passed": true, "operation": "equals", "value": "\"NB-401\"" }, { "name": "erp.target.items.0.serial_bundle.entries", "passed": true, "operation": "length", "value": null }, { "name": "erp.serials.NB-401.warehouse", "passed": true, "operation": "equals", "value": "\"Quarantine - NSO\"" }, { "name": "erp.serials.NB-410", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.original.items.0.returned_qty", "passed": true, "operation": "equals", "value": "1.0" }, { "name": "erp.original.per_returned", "passed": true, "operation": "equals", "value": "50.0" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "40.0" }, { "name": "erp.target.grand_total", "passed": true, "operation": "unchanged", "value": "-40.0" }, { "name": "desk.assets.NB-401.states_id", "passed": true, "operation": "equals", "value": "5" }, { "name": "desk.assets.NB-410", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.original.grand_total", "passed": true, "operation": "unchanged", "value": "80.0" }, { "name": "desk.E05.followup_text", "passed": true, "operation": "contains", "value": "\"

NB-R7: original delivery return posted for one damaged NB-401 into Quarantine. NB-410 remains active and is excluded. Return is retained for inspection, not disposal.

\"" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9f57fbfd869\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9f57fbfd869\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.customer", "passed": true, "operation": "unchanged", "value": "\"Nimbus\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged_except", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E05/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E05/original-verification.json" } ] }, { "key": "corporate-E06", "collection": "corporate", "id": "E06", "title": "Prepare a partial refund without duplication", "role": "Accounts receivable", "brief": "Prepare Oak's authorized partial refund for the affected invoice, net of the prior refund. Keep the unrelated invoice untouched and record the customer's case disposition.", "evidence": [ "CRM refund approval", "Original invoices and prior credit", "Draft return invoice" ], "outcome": "Saved return amount is the remaining approved compensation and references the affected invoice; no duplicate reimbursement.", "apps": [ "ERPNext", "EspoCRM" ], "video": "corporate/E06/workflow.mp4", "poster": "corporate/E06/workflow.jpg", "videoSha256": "57aa189ae73e1cb42f933eb360f2f4450ab5b5f6287954c6ecf5f2c0ce956379", "durationSeconds": 99.266667, "checkCount": 49, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "1" }, { "name": "erp.target.grand_total", "passed": true, "operation": "equals", "value": "-300.0" }, { "name": "erp.target.return_against", "passed": true, "operation": "equals", "value": "\"ACC-SINV-2026-00011\"" }, { "name": "erp.target.gl", "passed": true, "operation": "ledger", "value": null }, { "name": "erp.invoice.outstanding_amount", "passed": true, "operation": "equals", "value": "500.0" }, { "name": "erp.prior_credit.outstanding_amount", "passed": true, "operation": "equals", "value": "0.0" }, { "name": "erp.prior_credit.grand_total", "passed": true, "operation": "unchanged", "value": "-200.0" }, { "name": "erp.unrelated.outstanding_amount", "passed": true, "operation": "unchanged", "value": "800.0" }, { "name": "crm.case.status", "passed": true, "operation": "equals", "value": "\"Closed\"" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9fcc288279c\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9fcc288279c\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.customer", "passed": true, "operation": "unchanged", "value": "\"Oak\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"SUPPORT-SEAT\"" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "100.0" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged_except", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged_or_reconciliation", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E06/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E06/original-verification.json" } ] }, { "key": "corporate-E07", "collection": "corporate", "id": "E07", "title": "Allocate an existing receipt", "role": "Accounts receivable", "brief": "Allocate Pine's existing bank receipt to the invoices named in its remittance. Apply the short payment to the right balance and preserve the unrelated open invoice.", "evidence": [ "CRM remittance correspondence", "Existing payment entry and open invoices", "Customer identity" ], "outcome": "Saved payment allocation agrees with the remittance, with any residual unallocated amount explicitly retained.", "apps": [ "ERPNext", "EspoCRM" ], "video": "corporate/E07/workflow.mp4", "poster": "corporate/E07/workflow.jpg", "videoSha256": "36b9f3831e9b44e4e1f113243d477c80105b0916bd32e1910054081e2d995072", "durationSeconds": 94.866667, "checkCount": 54, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "1" }, { "name": "erp.target.paid_amount", "passed": true, "operation": "equals", "value": "1800.0" }, { "name": "erp.target.reference_no", "passed": true, "operation": "equals", "value": "\"PINE-7\"" }, { "name": "erp.target.references.0.reference_name", "passed": true, "operation": "equals", "value": "\"ACC-SINV-2026-00015\"" }, { "name": "erp.target.references.0.allocated_amount", "passed": true, "operation": "equals", "value": "1000.0" }, { "name": "erp.target.references.1.reference_name", "passed": true, "operation": "equals", "value": "\"ACC-SINV-2026-00016\"" }, { "name": "erp.target.references.1.allocated_amount", "passed": true, "operation": "equals", "value": "600.0" }, { "name": "erp.target.unallocated_amount", "passed": true, "operation": "equals", "value": "200.0" }, { "name": "erp.target.gl", "passed": true, "operation": "ledger", "value": null }, { "name": "erp.invoices.0.outstanding_amount", "passed": true, "operation": "equals", "value": "0.0" }, { "name": "erp.invoices.1.outstanding_amount", "passed": true, "operation": "equals", "value": "0.0" }, { "name": "erp.invoices.2.outstanding_amount", "passed": true, "operation": "unchanged", "value": "900.0" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca04a3281fb2\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca04a3281fb2\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.party_type", "passed": true, "operation": "unchanged", "value": "\"Customer\"" }, { "name": "erp.target.party", "passed": true, "operation": "unchanged", "value": "\"Pine\"" }, { "name": "erp.target.paid_from", "passed": true, "operation": "unchanged", "value": "\"Debtors - NSO\"" }, { "name": "erp.target.paid_to", "passed": true, "operation": "unchanged", "value": "\"Operating Bank - NSO\"" }, { "name": "erp.target.paid_from_account_currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.paid_to_account_currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.deductions", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged_except", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged_except", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged_except", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E07/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E07/original-verification.json" } ] }, { "key": "corporate-E08", "collection": "corporate", "id": "E08", "title": "Reconcile a replacement asset", "role": "Asset operations", "brief": "Plan Quartz's replacement equipment transfer. Match the failed asset and replacement stock, route the old asset to quarantine, and preserve the still-active sibling device.", "evidence": [ "Asset serial, location and failure ticket", "Replacement stock and draft transfer", "Approved exchange instruction" ], "outcome": "Saved stock transfer uses the right item, quantity and destination; GLPI asset status reflects quarantine.", "apps": [ "ERPNext", "GLPI" ], "video": "corporate/E08/workflow.mp4", "poster": "corporate/E08/workflow.jpg", "videoSha256": "0a91270c31ef3c47d673d3c0ac9d9a5b99ebc27ae91dd699e5367af4a4cefa79", "durationSeconds": 91.2, "checkCount": 48, "checks": [ { "name": "erp.target.docstatus", "passed": true, "operation": "equals", "value": "1" }, { "name": "erp.target.items.0.qty", "passed": true, "operation": "equals", "value": "1.0" }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "equals", "value": "\"EDGE-QUARTZ\"" }, { "name": "erp.target.stock", "passed": true, "operation": "ledger", "value": null }, { "name": "erp.target.stock", "passed": true, "operation": "ledger", "value": null }, { "name": "erp.target.items.0.serial_bundle.entries.0.serial_no", "passed": true, "operation": "equals", "value": "\"QZ-801\"" }, { "name": "erp.target.items.0.serial_bundle.entries", "passed": true, "operation": "length", "value": null }, { "name": "erp.serials.QZ-801.warehouse", "passed": true, "operation": "equals", "value": "\"Quarantine - NSO\"" }, { "name": "erp.serials.QZ-810", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.assets.QZ-801.states_id", "passed": true, "operation": "equals", "value": "5" }, { "name": "desk.assets.QZ-810", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.E08.followup_text", "passed": true, "operation": "contains", "value": "\"

QZ-8: one failed QZ-801 unit transferred Stores\\u2192Quarantine for retained inspection. EDGE-STD replacement remains in Stores for the approved exchange. Active sibling QZ-810 untouched. No disposal or two-unit transfer authorized.

\"" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca0bc28a3e83\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca0bc28a3e83\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged_except", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E08/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E08/original-verification.json" } ] }, { "key": "corporate-E09", "collection": "corporate", "id": "E09", "title": "Reschedule a committed customer event", "role": "Operations coordinator", "brief": "Reschedule Rowan's customer workshop to the mutually approved date. Update the customer meeting and supplier commitment without increasing the committed budget.", "evidence": [ "CRM meeting and customer approval", "Supplier order and committed amount", "Updated venue confirmation" ], "outcome": "Meeting and supplier delivery date agree; commercial amounts and attendee ownership remain intact.", "apps": [ "ERPNext", "EspoCRM" ], "video": "corporate/E09/workflow.mp4", "poster": "corporate/E09/workflow.jpg", "videoSha256": "f914be5623443e28e56343600dbae00cee7736103e3bea2dbbd445607f436858", "durationSeconds": 76.8, "checkCount": 47, "checks": [ { "name": "crm.meeting.dateStart", "passed": true, "operation": "equals", "value": "\"2026-11-12 14:00:00\"" }, { "name": "crm.meeting.dateEnd", "passed": true, "operation": "equals", "value": "\"2026-11-12 16:00:00\"" }, { "name": "crm.meeting.assignedUserId", "passed": true, "operation": "unchanged", "value": "\"6ac1cbf846dc2c7a4\"" }, { "name": "crm.meeting.parentId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "erp.target.schedule_date", "passed": true, "operation": "equals", "value": "\"2026-11-12\"" }, { "name": "erp.target.items.0.schedule_date", "passed": true, "operation": "equals", "value": "\"2026-11-12\"" }, { "name": "erp.target.grand_total", "passed": true, "operation": "unchanged", "value": "2500.0" }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca13938fc580\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca13938fc580\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.company", "passed": true, "operation": "unchanged", "value": "\"Northstar Operations\"" }, { "name": "erp.target.currency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.target.supplier", "passed": true, "operation": "unchanged", "value": "\"Bright Venue Services\"" }, { "name": "erp.target.items", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.items.0.item_code", "passed": true, "operation": "unchanged", "value": "\"WORKSHOP\"" }, { "name": "erp.target.items.0.rate", "passed": true, "operation": "unchanged", "value": "2500.0" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E09/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E09/original-verification.json" } ] }, { "key": "corporate-E10", "collection": "corporate", "id": "E10", "title": "Replan a project around urgent service work", "role": "Delivery manager", "brief": "Replan Summit's onboarding task around the urgent service work assigned to its original engineer. Use the approved backup's capacity and preserve the customer's agreed milestone.", "evidence": [ "Project tasks and engineer capacity", "CRM milestone commitment", "Urgent incident assignment" ], "outcome": "Saved task dates and responsibility reflect the available backup; urgent incident owner and customer milestone remain correct.", "apps": [ "ERPNext", "EspoCRM", "GLPI" ], "video": "corporate/E10/workflow.mp4", "poster": "corporate/E10/workflow.jpg", "videoSha256": "2761d63e4900b77593d8e978381461ce74ce2b813a9ccb10c0d8420287c637a1", "durationSeconds": 78.266667, "checkCount": 44, "checks": [ { "name": "erp.target.exp_start_date", "passed": true, "operation": "equals", "value": "\"2026-11-09 00:00:00\"" }, { "name": "erp.target.exp_end_date", "passed": true, "operation": "equals", "value": "\"2026-11-13 00:00:00\"" }, { "name": "erp.assignments.0.allocated_to", "passed": true, "operation": "equals", "value": "\"jordan@northstar.test\"" }, { "name": "erp.assignments", "passed": true, "operation": "length", "value": null }, { "name": "erp.target.project", "passed": true, "operation": "unchanged", "value": "\"PROJ-0001\"" }, { "name": "erp.target.subject", "passed": true, "operation": "unchanged", "value": "\"Summit implementation\"" }, { "name": "erp.target.status", "passed": true, "operation": "unchanged", "value": "\"Open\"" }, { "name": "erp.project.expected_end_date", "passed": true, "operation": "unchanged", "value": "\"2026-11-20\"" }, { "name": "erp.backup_booking.exp_start_date", "passed": true, "operation": "unchanged", "value": "\"2026-11-15 00:00:00\"" }, { "name": "desk.E10.Ticket_User", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca1ab9977681\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca1ab9977681\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/E10/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/E10/original-verification.json" } ] }, { "key": "corporate-I01", "collection": "corporate", "id": "I01", "title": "Investigate a customer-visible checkout failure", "role": "Incident commander", "brief": "Investigate the recorded checkout failure affecting Juniper's purchase attempt. Inspect the actual trace and logs, separate observation from hypothesis, and route a scoped incident and customer follow-up.", "evidence": [ "Recorded request trace, service logs and metrics", "Related and unrelated service tickets", "Customer service scope" ], "outcome": "Incident contains actual failing request/time evidence, supported service scope and next diagnostic action; customer follow-up avoids an unsupported root-cause claim.", "apps": [ "Grafana", "GLPI", "EspoCRM" ], "video": "corporate/I01/workflow.mp4", "poster": "corporate/I01/workflow.jpg", "videoSha256": "7ce337bab70dcf14853ba8615e9aae92755d96aa7b6113b89690a34606a8ea42", "durationSeconds": 130.8, "checkCount": 46, "checks": [ { "name": "desk.I01.followup_text", "passed": true, "operation": "contains", "value": "\"

Recorded18:48:40UTC Apr21 request dc505cb0-807b-99d5-864a-021447c141d4, trace a5784c77b5c101811d8971344b6745b1: POST /api/checkout HTTP500; checkout PlaceOrder gRPC13 follows catalog rejection for SKU OLJCESPC7Z. Original catalog span records productCatalogFailure=on. This is recorded feature-flag evidence, not a database-restart basis. Checkout Operations coordinates with Catalog Operations to review the flag and verify recovery; collector warning is a separate observation.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I01.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I01.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I01.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I01.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I01.followup_text", "passed": true, "operation": "contains", "value": "\"

Recorded18:48:40UTC Apr21 request dc505cb0-807b-99d5-864a-021447c141d4, trace a5784c77b5c101811d8971344b6745b1: POST /api/checkout HTTP500; checkout PlaceOrder gRPC13 follows catalog rejection for SKU OLJCESPC7Z. Original catalog span records productCatalogFailure=on. This is recorded feature-flag evidence, not a database-restart basis. Checkout Operations coordinates with Catalog Operations to review the flag and verify recovery; collector warning is a separate observation.

\"" }, { "name": "crm.case.status", "passed": true, "operation": "equals", "value": "\"Assigned\"" }, { "name": "crm.task.status", "passed": true, "operation": "equals", "value": "\"Started\"" }, { "name": "crm.task.assignedUserId", "passed": true, "operation": "equals", "value": "\"6ac1cc989b503bafa\"" }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.silences", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I01/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I01/original-verification.json" } ] }, { "key": "corporate-I02", "collection": "corporate", "id": "I02", "title": "Correct an alert's operational scope", "role": "Observability engineer", "brief": "Correct the checkout alert's endpoint, host and aggregation scope against the recorded metric labels and current SLO. Retain production routing and link the change request.", "evidence": [ "Editable native alert and dashboard", "Recorded metric labels and current SLO", "Approved monitoring change" ], "outcome": "Saved alert scope and threshold follow the current production policy with an auditable desk change reference.", "apps": [ "Grafana", "GLPI" ], "video": "corporate/I02/workflow.mp4", "poster": "corporate/I02/workflow.jpg", "videoSha256": "3a8189ef830a936c62ff82807947a9041990711f1e0bb5948540b8afee6cc707", "durationSeconds": 82.0, "checkCount": 48, "checks": [ { "name": "desk.I02.followup_text", "passed": true, "operation": "contains", "value": "\"

Monitoring change I02: frontend POST /api/checkout only, production host otel-demo-prod-01, namespace opentelemetry-demo. Five-minute rate error fraction above0.05; environment=production is routing metadata, not an instrumentation matcher. At archived18:50 fraction0.1111111111. Rule retained; current preview may beNoData because original samples are historical. No live firing claimed.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I02.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I02.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I02.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I02.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "grafana.alert.data.0.model.expr", "passed": true, "operation": "contains", "value": "\"sum(rate(app_frontend_requests_total{service_name=\\\"frontend\\\",method=\\\"POST\\\",target=\\\"/api/checkout\\\",host_name=\\\"otel-demo-prod-01\\\",service_namespace=\\\"opentelemetry-demo\\\",status=\\\"500\\\"}[5m])) / sum(rate(app_frontend_requests_total{service_name=\\\"frontend\\\",method=\\\"POST\\\",target=\\\"/api/checkout\\\",host_name=\\\"otel-demo-prod-01\\\",service_namespace=\\\"opentelemetry-demo\\\"}[5m])) \"" }, { "name": "grafana.alert.data.2.model.conditions.0.evaluator.params.0", "passed": true, "operation": "equals", "value": "0.05" }, { "name": "grafana.alert.labels.service", "passed": true, "operation": "equals", "value": "\"checkout\"" }, { "name": "grafana.alert.labels.environment", "passed": true, "operation": "equals", "value": "\"production\"" }, { "name": "grafana.alert_observation.values.0", "passed": true, "operation": "equals", "value": "0.11111111111111112" }, { "name": "grafana.alert_observation.values", "passed": true, "operation": "length", "value": null }, { "name": "grafana.dashboard", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.silences", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I02/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I02/original-verification.json" } ] }, { "key": "corporate-I03", "collection": "corporate", "id": "I03", "title": "Reject a change unsupported by current evidence", "role": "Change manager", "brief": "Review the proposed database restart. The attached advice predates the incident; compare the recorded request evidence with the current runbook before deciding whether the restart is authorized.", "evidence": [ "Recorded trace and logs", "Current and superseded runbooks", "Pending restart change" ], "outcome": "Change is rejected or held with evidence-specific rationale and the supported investigation next step; no restart or alert suppression.", "apps": [ "Grafana", "GLPI" ], "video": "corporate/I03/workflow.mp4", "poster": "corporate/I03/workflow.jpg", "videoSha256": "98f0450d26c0c59133cef60ba8192c60f74132705d9d7d75b91706b0ce30c3d6", "durationSeconds": 86.4, "checkCount": 45, "checks": [ { "name": "desk.I03.followup_text", "passed": true, "operation": "contains", "value": "\"

CHG-3 held: trace a5784c77b5c101811d8971344b6745b1 records catalog SKU OLJCESPC7Z rejection with productCatalogFailure=on. Two PostgreSQL spans have no error tags and take0.583ms/0.588ms. Superseded broad-restart runbook is insufficient authority. Obtain database-specific evidence and review the catalog flag with its owner. No database restart or alert suppression authorized.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I03.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "3" }, { "name": "desk.I03.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I03.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I03.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I03.status", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I03.followup_text", "passed": true, "operation": "contains", "value": "\"

CHG-3 held: trace a5784c77b5c101811d8971344b6745b1 records catalog SKU OLJCESPC7Z rejection with productCatalogFailure=on. Two PostgreSQL spans have no error tags and take0.583ms/0.588ms. Superseded broad-restart runbook is insufficient authority. Obtain database-specific evidence and review the catalog flag with its owner. No database restart or alert suppression authorized.

\"" }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.silences", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.dashboard", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I03/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I03/original-verification.json" } ] }, { "key": "corporate-I04", "collection": "corporate", "id": "I04", "title": "Scope an approved maintenance silence", "role": "On-call engineer", "brief": "Create the alert silence for the explicitly approved maintenance window and service. Check customer commitments and retain unrelated regional alerts.", "evidence": [ "Signed maintenance approval", "Native alert labels and service scope", "Customer support coverage" ], "outcome": "Saved silence matches only the authorized service/environment and exact time window; desk and customer coordination are recorded.", "apps": [ "Grafana", "GLPI", "EspoCRM" ], "video": "corporate/I04/workflow.mp4", "poster": "corporate/I04/workflow.jpg", "videoSha256": "56f998a49aebb773bd4404ed2bb91aa02ce76043f3e702b95d3900cf542e60ea", "durationSeconds": 123.466667, "checkCount": 49, "checks": [ { "name": "desk.I04.followup_text", "passed": true, "operation": "contains", "value": "\"

I04 maintenance silence created only for service=checkout AND environment=production, exact approved2026-10-05 01:00\\u201301:30UTC. Customer support coverage confirmed; other service alerts remain unsilenced.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I04.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I04.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I04.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I04.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "grafana.silences", "passed": true, "operation": "length", "value": null }, { "name": "grafana.silences.0.startsAt", "passed": true, "operation": "instant", "value": "\"2026-10-05T01:00:00.000Z\"" }, { "name": "grafana.silences.0.endsAt", "passed": true, "operation": "instant", "value": "\"2026-10-05T01:30:00.000Z\"" }, { "name": "grafana.silences.0.matchers", "passed": true, "operation": "rows_match", "value": null }, { "name": "grafana.silences.0.comment", "passed": true, "operation": "contains", "value": "\"I04 approved maintenance: checkout production only,2026-10-05 01:00\\u201301:30UTC. Customer coverage confirmed. No wildcard or unrelated-service suppression.\"" }, { "name": "crm.case.status", "passed": true, "operation": "equals", "value": "\"Pending\"" }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I04.TicketValidation.0.status", "passed": true, "operation": "equals", "value": "3" }, { "name": "desk.I04.TicketValidation", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I04/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I04/original-verification.json" } ] }, { "key": "corporate-I05", "collection": "corporate", "id": "I05", "title": "Route a latency investigation", "role": "Site reliability engineer", "brief": "Inspect the recorded checkout dependency latency and route a targeted remediation investigation. Distinguish individual request timing from population percentiles and avoid declaring a regional outage without coverage.", "evidence": [ "Native trace timing and metric histogram", "Service ownership and escalation policy", "Investigation ticket" ], "outcome": "Saved remediation request cites actual timing evidence, the appropriate owner and the remaining measurement gap.", "apps": [ "Grafana", "GLPI" ], "video": "corporate/I05/workflow.mp4", "poster": "corporate/I05/workflow.jpg", "videoSha256": "f37cf4584bec7a0ca20e5b1d0c7388b99c669bbc1acdcf4700d34e7c005afb4b", "durationSeconds": 77.266667, "checkCount": 43, "checks": [ { "name": "desk.I05.followup_text", "passed": true, "operation": "contains", "value": "\"

Latency review: trace a5784c77b5c101811d8971344b6745b1 CurrencyService/Convert span cc16f43068b98fa5 measured9.905 milliseconds. Independent five-minute histogram p95 at18:50 is9.5 milliseconds for Currency/Convert, grouped byle andspan_name over checkout client spans. Original host otel-demo-prod-01; no regional dimension or population SLO breach inferred from one trace. Checkout Operations coordinates dependency profiling.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I05.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I05.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I05.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I05.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I05.followup_text", "passed": true, "operation": "contains", "value": "\"

Latency review: trace a5784c77b5c101811d8971344b6745b1 CurrencyService/Convert span cc16f43068b98fa5 measured9.905 milliseconds. Independent five-minute histogram p95 at18:50 is9.5 milliseconds for Currency/Convert, grouped byle andspan_name over checkout client spans. Original host otel-demo-prod-01; no regional dimension or population SLO breach inferred from one trace. Checkout Operations coordinates dependency profiling.

\"" }, { "name": "grafana.dashboard", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I05/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I05/original-verification.json" } ] }, { "key": "corporate-I06", "collection": "corporate", "id": "I06", "title": "Investigate a suspected duplicate payment", "role": "Incident responder", "brief": "Investigate the suspected duplicate charge by reconciling recorded payment traces with the customer's ERP transactions. Do not issue a refund from a telemetry warning alone.", "evidence": [ "Payment spans and accounting logs", "Posted invoice and payment entries", "Duplicate-charge incident" ], "outcome": "Incident distinguishes trace retry from posted duplicate transaction and routes any unresolved reconciliation; no unsupported refund.", "apps": [ "Grafana", "ERPNext", "GLPI" ], "video": "corporate/I06/workflow.mp4", "poster": "corporate/I06/workflow.jpg", "videoSha256": "69300840d5736573632aeb085fc5f9e6af02df7ab1c0f25347d7a85ba5499579", "durationSeconds": 102.0, "checkCount": 47, "checks": [ { "name": "desk.I06.followup_text", "passed": true, "operation": "contains", "value": "\"

Reconciliation hold: successful trace f4040b64ca63a59816d3c80419f41fe4 contains one logical payment call represented by client/server/internal spans, transaction9c428ed9-94a1-45f9-a67c-64fd3f6d8324. ERP shows one posted payment PAY-ER-4281 and a settled affected invoice; original trace does not establish an ERP bank-reference binding. Multiple spans do not prove duplicate settlements. Finance must match transaction and bank evidence before any refund; no credit or second payment created.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I06.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I06.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I06.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I06.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I06.status", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I06.followup_text", "passed": true, "operation": "contains", "value": "\"

Reconciliation hold: successful trace f4040b64ca63a59816d3c80419f41fe4 contains one logical payment call represented by client/server/internal spans, transaction9c428ed9-94a1-45f9-a67c-64fd3f6d8324. ERP shows one posted payment PAY-ER-4281 and a settled affected invoice; original trace does not establish an ERP bank-reference binding. Multiple spans do not prove duplicate settlements. Finance must match transaction and bank evidence before any refund; no credit or second payment created.

\"" }, { "name": "erp.invoice.outstanding_amount", "passed": true, "operation": "equals", "value": "0.0" }, { "name": "erp.payment.docstatus", "passed": true, "operation": "equals", "value": "1" }, { "name": "erp.payment.references", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.payment.gl", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9c02fa114f7\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc9c02fa114f7\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I06/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I06/original-verification.json" } ] }, { "key": "corporate-I07", "collection": "corporate", "id": "I07", "title": "Repair a misleading dashboard", "role": "Observability engineer", "brief": "Correct the checkout dependency dashboard's units and aggregation against the recorded histogram. Preserve its other panels and document the monitoring correction.", "evidence": [ "Editable dashboard and underlying series", "Recorded metric units and labels", "Dashboard issue ticket" ], "outcome": "Saved panel uses the right units and supported query; desk issue names the corrected panel and interpretation.", "apps": [ "Grafana", "GLPI" ], "video": "corporate/I07/workflow.mp4", "poster": "corporate/I07/workflow.jpg", "videoSha256": "b384ce84272ab1104bfeef8798ce9e0105a4f0f3e028b6740d0c43b135790334", "durationSeconds": 86.533333, "checkCount": 50, "checks": [ { "name": "desk.I07.followup_text", "passed": true, "operation": "contains", "value": "\"

I07 fixed native dependency panel: original traces_span_metrics_duration_milliseconds_bucket uses milliseconds; displayunitms, notseconds. p95 retainsle andspan_name grouping for checkout client RPCs on original production host/namespace. Native dashboard saved; neighboring request, error and log panels unchanged.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I07.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I07.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I07.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I07.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "grafana.dashboard.panels.2.fieldConfig.defaults.unit", "passed": true, "operation": "equals", "value": "\"ms\"" }, { "name": "grafana.dashboard.panels.2.targets.0.expr", "passed": true, "operation": "stripped_equals", "value": "\"histogram_quantile(0.95,sum by(le,span_name)(rate(traces_span_metrics_duration_milliseconds_bucket{service_name=\\\"checkout\\\",span_kind=\\\"SPAN_KIND_CLIENT\\\",host_name=\\\"otel-demo-prod-01\\\",service_namespace=\\\"opentelemetry-demo\\\"}[5m]))) \"" }, { "name": "grafana.dashboard.panels", "passed": true, "operation": "normalized_unchanged", "value": null }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.silences", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.dashboard.panels.0.targets.0.expr", "passed": true, "operation": "unchanged", "value": "\"sum by(status)(rate(app_frontend_requests_total{service_name=\\\"frontend\\\",method=\\\"POST\\\",target=\\\"/api/checkout\\\",host_name=\\\"otel-demo-prod-01\\\",service_namespace=\\\"opentelemetry-demo\\\"}[5m]))\"" }, { "name": "grafana.dashboard.panels.1.targets.0.expr", "passed": true, "operation": "unchanged", "value": "\"sum(rate(app_frontend_requests_total{service_name=\\\"frontend\\\",method=\\\"POST\\\",target=\\\"/api/checkout\\\",host_name=\\\"otel-demo-prod-01\\\",service_namespace=\\\"opentelemetry-demo\\\",status=\\\"500\\\"}[5m])) / sum(rate(app_frontend_requests_total{service_name=\\\"frontend\\\",method=\\\"POST\\\",target=\\\"/api/checkout\\\",host_name=\\\"otel-demo-prod-01\\\",service_namespace=\\\"opentelemetry-demo\\\"}[5m]))\"" }, { "name": "grafana.dashboard.panels.4.targets.0.expr", "passed": true, "operation": "unchanged", "value": "\"{archive=\\\"orca-april21\\\",service=~\\\"frontend-proxy|checkout|product-catalog|payment\\\"}\"" }, { "name": "grafana.dashboard.panels.5.targets.0.query", "passed": true, "operation": "unchanged", "value": "\"a5784c77b5c101811d8971344b6745b1\"" }, { "name": "grafana.dashboard.time", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I07/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I07/original-verification.json" } ] }, { "key": "corporate-I08", "collection": "corporate", "id": "I08", "title": "Prioritize overlapping incident reports", "role": "Incident commander", "brief": "Prioritize the overlapping checkout and collector reports using observed request impact and current customer commitments. Keep separate symptoms linked without inventing a common cause.", "evidence": [ "Recorded failure trace and collector log", "Two open tickets with distinct service owners", "Customer commitments" ], "outcome": "Ticket urgency and customer follow-up reflect observed impact; collector report stays separate with its own owner.", "apps": [ "Grafana", "GLPI", "EspoCRM" ], "video": "corporate/I08/workflow.mp4", "poster": "corporate/I08/workflow.jpg", "videoSha256": "5053d7e555dfc99e7e274d05072e2be8e25e5a14fd39bd6183fb94c1f7004c26", "durationSeconds": 125.666667, "checkCount": 45, "checks": [ { "name": "desk.I08.followup_text", "passed": true, "operation": "contains", "value": "\"

Checkout incident trace a5784c77b5c101811d8971344b6745b1 at18:48:40 records HTTP500 and catalog feature-flag rejection. Checkout Operations coordinates customer impact and Catalog Operations diagnosis. Separate collector document -7JdsZ0Br_RFnSwROXAU at18:46:09.332475856Z has no traceId and reports vanished /hostfs/proc/pid/status scrape targets. Temporal overlap does not establish shared root cause.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I08.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I08.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I08.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I08.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I08.followup_text", "passed": true, "operation": "contains", "value": "\"

Checkout incident trace a5784c77b5c101811d8971344b6745b1 at18:48:40 records HTTP500 and catalog feature-flag rejection. Checkout Operations coordinates customer impact and Catalog Operations diagnosis. Separate collector document -7JdsZ0Br_RFnSwROXAU at18:46:09.332475856Z has no traceId and reports vanished /hostfs/proc/pid/status scrape targets. Temporal overlap does not establish shared root cause.

\"" }, { "name": "desk.collector.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "3" }, { "name": "desk.collector.status", "passed": true, "operation": "unchanged", "value": "2" }, { "name": "crm.case.status", "passed": true, "operation": "equals", "value": "\"Assigned\"" }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I08/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I08/original-verification.json" } ] }, { "key": "corporate-I09", "collection": "corporate", "id": "I09", "title": "Correct service ownership", "role": "Configuration manager", "brief": "Reconcile the checkout service's owner against telemetry identity and the current configuration register. Correct the desk assignment while preserving ownership of similarly named components.", "evidence": [ "Recorded service.name attributes", "Current asset/service register", "Open checkout ticket and stale assignment" ], "outcome": "Service register and ticket reference the current checkout owner; collector and catalog ownership remain unchanged.", "apps": [ "Grafana", "GLPI" ], "video": "corporate/I09/workflow.mp4", "poster": "corporate/I09/workflow.jpg", "videoSha256": "69d23f235cc9ecd0a6702b8529d3d541c310ede19d5303c8673d752aa5b7be3b", "durationSeconds": 113.933333, "checkCount": 45, "checks": [ { "name": "desk.I09.followup_text", "passed": true, "operation": "contains", "value": "\"

Instrumented RPC service_name=checkout on host otel-demo-prod-01 maps to Checkout Operations. Updated native checkout component technician group, replacing retired Platform Infrastructure ownership. Product-catalog remains Catalog Operations; otelcol-contrib remains Platform Infrastructure. No invented environment/region metric labels used.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I09.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I09.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I09.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I09.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.assets.checkout.groups_id_tech", "passed": true, "operation": "equals", "value": null }, { "name": "desk.assets.catalog", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.assets.collector", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I09.followup_text", "passed": true, "operation": "contains", "value": "\"

Instrumented RPC service_name=checkout on host otel-demo-prod-01 maps to Checkout Operations. Updated native checkout component technician group, replacing retired Platform Infrastructure ownership. Product-catalog remains Catalog Operations; otelcol-contrib remains Platform Infrastructure. No invented environment/region metric labels used.

\"" }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cca22a4165055\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I09/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I09/original-verification.json" } ] }, { "key": "corporate-I10", "collection": "corporate", "id": "I10", "title": "Close only the recovered incident", "role": "Incident commander", "brief": "Review the incident closure request against the recorded evidence and unresolved corrective action. Close only when the stated recovery criterion is supported; otherwise retain the incident and communicate the evidence gap.", "evidence": [ "Recorded success and failure requests and time coverage", "Closure criteria and corrective action", "Customer status commitment" ], "outcome": "Saved disposition accurately reflects observed recovery coverage and unresolved work, with matching customer communication.", "apps": [ "Grafana", "GLPI", "EspoCRM" ], "video": "corporate/I10/workflow.mp4", "poster": "corporate/I10/workflow.jpg", "videoSha256": "9977316773f99c4e6ae0c4e7261290a73b5ab38f6a09ffff95c8f81129788424", "durationSeconds": 123.0, "checkCount": 46, "checks": [ { "name": "desk.I10.followup_text", "passed": true, "operation": "contains", "value": "\"

Broad checkout closure held: Apr21 20:25\\u201320:35 source window has7 HTTP200 and2 HTTP500 requests. Trace 31abe06d6d5b5e19ae105b01b9e91797 shows catalog lookup success with productCatalogFailure=off, followed by payment Invalid token, app.loyalty.level=gold. Catalog symptom improvement is distinct from payment failure. Ten-minute no-matching-failure criterion is unmet; retain open corrective verification and request sustained successful coverage before closure.

\"" }, { "name": "crm.contacts", "passed": true, "operation": "unchanged", "value": null }, { "name": "desk.I10.Group_Ticket.0.groups_id", "passed": true, "operation": "equals", "value": "1" }, { "name": "desk.I10.Group_Ticket.0.type", "passed": true, "operation": "equals", "value": "2" }, { "name": "desk.I10.urgency", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I10.impact", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I10.status", "passed": true, "operation": "equals", "value": "4" }, { "name": "desk.I10.followup_text", "passed": true, "operation": "contains", "value": "\"

Broad checkout closure held: Apr21 20:25\\u201320:35 source window has7 HTTP200 and2 HTTP500 requests. Trace 31abe06d6d5b5e19ae105b01b9e91797 shows catalog lookup success with productCatalogFailure=off, followed by payment Invalid token, app.loyalty.level=gold. Catalog symptom improvement is distinct from payment failure. Ten-minute no-matching-failure criterion is unmet; retain open corrective verification and request sustained successful coverage before closure.

\"" }, { "name": "crm.case.status", "passed": true, "operation": "equals", "value": "\"Pending\"" }, { "name": "crm.task.status", "passed": true, "operation": "equals", "value": "\"Started\"" }, { "name": "grafana.alert", "passed": true, "operation": "unchanged", "value": null }, { "name": "grafana.silences", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.opportunity.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.case.accountId", "passed": true, "operation": "unchanged", "value": "\"6ac1cc999f4f0a7d0\"" }, { "name": "crm.opportunity.amountCurrency", "passed": true, "operation": "unchanged", "value": "\"USD\"" }, { "name": "erp.inventory.Quotation", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Delivery Note", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Sales Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Material Request", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Order", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Receipt", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Purchase Invoice", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Payment Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Stock Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Journal Entry", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Item", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Customer", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.inventory.Serial No", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.bank_ledger", "passed": true, "operation": "unchanged", "value": null }, { "name": "erp.business_documents.Quotation", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Delivery Note", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Sales Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Material Request", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Order", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Receipt", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Purchase Invoice", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Payment Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Stock Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Journal Entry", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Item", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Customer", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "erp.business_documents.Serial No", "passed": true, "operation": "documents_unchanged_paths", "value": null }, { "name": "crm.inventory", "passed": true, "operation": "unchanged", "value": null }, { "name": "crm.inventory.Email", "passed": true, "operation": "unchanged", "value": null } ], "verification": "corporate/I10/verification.json", "howVerified": [ "Read back the saved ERP, CRM, service-desk or dashboard records after browser execution.", "Compare the persisted business fields with this task's executable checks, including identity and scope.", "Check the required unchanged records and fields alongside the authorized updates." ], "retainedAttempts": [], "links": [ { "label": "Original sealed verification", "path": "corporate/I10/original-verification.json" } ] }, { "key": "outage-I01", "collection": "outage", "id": "I01", "title": "Investigate checkout failures and customer impact", "role": "Incident commander", "evidence": [ "Executed request logs and region/platform denominators", "Deployed Kubernetes revision and the introducing pull request", "Affected legal customers and current incident policy" ], "outcome": "INC-1042 is assigned to Checkout Operations with the failing requests, five region/platform denominators, affected legal customers, deployed revision and causal pull request recorded.", "howVerified": [ "Check the saved incident's ownership, responsible group and single follow-up.", "Match each denominator and legal customer against native evidence; distinguish validation rejection from the response error.", "Check the deployed source revision and introducing pull request recorded in the follow-up.", "Compare before/after native inventories to preserve sibling incidents, approvals, CRM, accounting, deployments, source and logs." ], "brief": "Investigate INC-1042 checkout failures, identify the affected customers and platforms, and update the incident with evidence.", "apps": [ "Kubernetes / Headlamp", "EspoCRM", "GLPI", "Gitea", "OpenObserve", "Grafana", "BookStack" ], "video": "outage/I01/workflow.mp4", "poster": "outage/I01/workflow.jpg", "durationSeconds": 200.133333, "videoSha256": "9ca8061f6a5a941d4588a45929f9457e133a750926c2e7d40dfaba2f4720708a", "checkCount": 82, "checks": [ { "name": "target incident persists", "passed": true, "operation": null, "value": null }, { "name": "preserve incident id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident entities_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident name", "passed": true, "operation": null, "value": null }, { "name": "preserve incident date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident closedate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident solvedate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident takeintoaccountdate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident users_id_recipient", "passed": true, "operation": null, "value": null }, { "name": "preserve incident requesttypes_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident content", "passed": true, "operation": null, "value": null }, { "name": "preserve incident itilcategories_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident type", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slas_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slas_id_tto", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slalevels_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident time_to_resolve", "passed": true, "operation": null, "value": null }, { "name": "preserve incident time_to_own", "passed": true, "operation": null, "value": null }, { "name": "preserve incident begin_waiting_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident sla_waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olas_id_tto", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olas_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olalevels_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_tto_begin_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_ttr_begin_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident internal_time_to_resolve", "passed": true, "operation": null, "value": null }, { "name": "preserve incident internal_time_to_own", "passed": true, "operation": null, "value": null }, { "name": "preserve incident waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident close_delay_stat", "passed": true, "operation": null, "value": null }, { "name": "preserve incident solve_delay_stat", "passed": true, "operation": null, "value": null }, { "name": "preserve incident actiontime", "passed": true, "operation": null, "value": null }, { "name": "preserve incident is_deleted", "passed": true, "operation": null, "value": null }, { "name": "preserve incident locations_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident date_creation", "passed": true, "operation": null, "value": null }, { "name": "preserve incident tickettemplates_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident externalid", "passed": true, "operation": null, "value": null }, { "name": "assigned or pending disposition", "passed": true, "operation": null, "value": null }, { "name": "actor owns saved update", "passed": true, "operation": null, "value": null }, { "name": "native responsible group", "passed": true, "operation": null, "value": null }, { "name": "one actual incident followup", "passed": true, "operation": null, "value": null }, { "name": "followup attaches to target", "passed": true, "operation": null, "value": null }, { "name": "followup is authored by ordinary actor", "passed": true, "operation": null, "value": null }, { "name": "nonempty saved evidence", "passed": true, "operation": null, "value": null }, { "name": "matching denominator ap-southeast/mobile_web", "passed": true, "operation": null, "value": null }, { "name": "matching denominator eu-west/ios", "passed": true, "operation": null, "value": null }, { "name": "matching denominator eu-west/web", "passed": true, "operation": null, "value": null }, { "name": "matching denominator us-east/android", "passed": true, "operation": null, "value": null }, { "name": "matching denominator us-east/ios", "passed": true, "operation": null, "value": null }, { "name": "correct affected legal customer Cedar Mobility US", "passed": true, "operation": null, "value": null }, { "name": "correct affected legal customer Nimbus Pacific Pte Ltd", "passed": true, "operation": null, "value": null }, { "name": "separate validation rejection", "passed": true, "operation": null, "value": null }, { "name": "identify response error", "passed": true, "operation": null, "value": null }, { "name": "identify actual deployed source", "passed": true, "operation": null, "value": null }, { "name": "identify causal PR", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/3", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/4", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/5", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/3", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/4", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/5", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/6", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/7", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/8", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/9", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/10", "passed": true, "operation": null, "value": null }, { "name": "no extra Ticket", "passed": true, "operation": null, "value": null }, { "name": "no unsolicited approvals", "passed": true, "operation": null, "value": null }, { "name": "groups affect only target", "passed": true, "operation": null, "value": null }, { "name": "no extra Ticket_User", "passed": true, "operation": null, "value": null }, { "name": "preserve native crm", "passed": true, "operation": null, "value": null }, { "name": "preserve native erp", "passed": true, "operation": null, "value": null }, { "name": "preserve native deployments", "passed": true, "operation": null, "value": null }, { "name": "preserve native source", "passed": true, "operation": null, "value": null }, { "name": "preserve native logs", "passed": true, "operation": null, "value": null }, { "name": "preserve native template configuration", "passed": true, "operation": null, "value": null }, { "name": "browser execution succeeds", "passed": true, "operation": null, "value": null }, { "name": "reference visits its declared native surfaces", "passed": true, "operation": null, "value": null }, { "name": "continuous 1080p reference footage", "passed": true, "operation": null, "value": null } ], "verification": "outage/I01/verification.json", "retainedAttempts": [ { "label": "I01-20261004T203027Z", "passed": false, "verification": "outage/attempts/I01-20261004T203027Z/verification.json", "failedChecks": [ "actor owns saved update", "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "matching denominator ap-southeast/mobile_web", "matching denominator eu-west/ios", "matching denominator eu-west/web", "matching denominator us-east/android", "matching denominator us-east/ios", "correct affected legal customer Cedar Mobility US", "correct affected legal customer Nimbus Pacific Pte Ltd", "separate validation rejection", "identify response error", "identify actual deployed source", "identify causal PR", "browser execution succeeds", "reference visits its declared native surfaces" ], "video": "outage/attempts/I01-20261004T203027Z/workflow.mp4" }, { "label": "I01-20261004T204451Z", "passed": false, "verification": "outage/attempts/I01-20261004T204451Z/verification.json", "failedChecks": [ "actor owns saved update", "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "matching denominator ap-southeast/mobile_web", "matching denominator eu-west/ios", "matching denominator eu-west/web", "matching denominator us-east/android", "matching denominator us-east/ios", "correct affected legal customer Cedar Mobility US", "correct affected legal customer Nimbus Pacific Pte Ltd", "separate validation rejection", "identify response error", "identify actual deployed source", "identify causal PR", "browser execution succeeds", "reference visits its declared native surfaces" ], "video": "outage/attempts/I01-20261004T204451Z/workflow.mp4" }, { "label": "I01-20261004T223624Z", "passed": false, "verification": "outage/attempts/I01-20261004T223624Z/verification.json", "failedChecks": [ "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "matching denominator ap-southeast/mobile_web", "matching denominator eu-west/ios", "matching denominator eu-west/web", "matching denominator us-east/android", "matching denominator us-east/ios", "correct affected legal customer Cedar Mobility US", "correct affected legal customer Nimbus Pacific Pte Ltd", "separate validation rejection", "identify response error", "identify actual deployed source", "identify causal PR", "browser execution succeeds", "reference visits its declared native surfaces", "reference footage exists" ], "video": null }, { "label": "I01-20261004T224422Z", "passed": false, "verification": "outage/attempts/I01-20261004T224422Z/verification.json", "failedChecks": [ "native responsible group", "preserve Group_Ticket/1" ], "video": "outage/attempts/I01-20261004T224422Z/workflow.mp4" } ], "links": [ { "label": "Original qualification report", "path": "outage/I01/original-verification.json" } ] }, { "key": "outage-I02", "collection": "outage", "id": "I02", "title": "Hold an unsafe rollback and request independent approval", "role": "Change manager", "evidence": [ "Checkout error and the deployed source revision", "Rollback writer versus the current payment schema", "Change policy and independent approval authority" ], "outcome": "CHG-1043 remains Pending. Its follow-up explains the schema-incompatible rollback, and exactly one approval request waits for an independent approver. The requester has not approved or deployed a change.", "howVerified": [ "Check the saved Pending disposition and rollback/schema explanation.", "Require exactly one native approval, attached to this change and still waiting.", "Verify the requester and independent approver are different people.", "Compare before/after native inventories to preserve sibling incidents, approvals, CRM, accounting, deployments, source and logs." ], "brief": "Is rolling checkout back safe? Record the decision in CHG-1043 and request the approval we need before any change.", "apps": [ "Kubernetes / Headlamp", "GLPI", "Gitea", "OpenObserve", "Grafana", "BookStack" ], "video": "outage/I02/workflow.mp4", "poster": "outage/I02/workflow.jpg", "durationSeconds": 237.733333, "videoSha256": "fdd4b5f7d84556bb7c2ba8a392fc802259d3b45aca8a1a26eacc27a3d543888f", "checkCount": 81, "checks": [ { "name": "target incident persists", "passed": true, "operation": null, "value": null }, { "name": "preserve incident id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident entities_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident name", "passed": true, "operation": null, "value": null }, { "name": "preserve incident date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident closedate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident solvedate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident takeintoaccountdate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident users_id_recipient", "passed": true, "operation": null, "value": null }, { "name": "preserve incident requesttypes_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident content", "passed": true, "operation": null, "value": null }, { "name": "preserve incident itilcategories_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident type", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slas_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slas_id_tto", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slalevels_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident time_to_resolve", "passed": true, "operation": null, "value": null }, { "name": "preserve incident time_to_own", "passed": true, "operation": null, "value": null }, { "name": "preserve incident begin_waiting_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident sla_waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olas_id_tto", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olas_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olalevels_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_tto_begin_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_ttr_begin_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident internal_time_to_resolve", "passed": true, "operation": null, "value": null }, { "name": "preserve incident internal_time_to_own", "passed": true, "operation": null, "value": null }, { "name": "preserve incident waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident close_delay_stat", "passed": true, "operation": null, "value": null }, { "name": "preserve incident solve_delay_stat", "passed": true, "operation": null, "value": null }, { "name": "preserve incident actiontime", "passed": true, "operation": null, "value": null }, { "name": "preserve incident is_deleted", "passed": true, "operation": null, "value": null }, { "name": "preserve incident locations_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident date_creation", "passed": true, "operation": null, "value": null }, { "name": "preserve incident tickettemplates_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident externalid", "passed": true, "operation": null, "value": null }, { "name": "assigned or pending disposition", "passed": true, "operation": null, "value": null }, { "name": "actor owns saved update", "passed": true, "operation": null, "value": null }, { "name": "native responsible group", "passed": true, "operation": null, "value": null }, { "name": "one actual incident followup", "passed": true, "operation": null, "value": null }, { "name": "followup attaches to target", "passed": true, "operation": null, "value": null }, { "name": "followup is authored by ordinary actor", "passed": true, "operation": null, "value": null }, { "name": "nonempty saved evidence", "passed": true, "operation": null, "value": null }, { "name": "identify response error", "passed": true, "operation": null, "value": null }, { "name": "identify actual deployed source", "passed": true, "operation": null, "value": null }, { "name": "identify causal PR", "passed": true, "operation": null, "value": null }, { "name": "hold schema-mismatched rollback", "passed": true, "operation": null, "value": null }, { "name": "exactly one native approval request", "passed": true, "operation": null, "value": null }, { "name": "approval target incident", "passed": true, "operation": null, "value": null }, { "name": "approval remains waiting", "passed": true, "operation": null, "value": null }, { "name": "approval sent to independent authority", "passed": true, "operation": null, "value": null }, { "name": "actor requests rather than approves", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/3", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/4", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/5", "passed": true, "operation": null, "value": null }, { "name": "preserve ITILFollowup/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Group_Ticket/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/3", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/4", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/5", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/6", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/7", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/8", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/9", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/10", "passed": true, "operation": null, "value": null }, { "name": "no extra Ticket", "passed": true, "operation": null, "value": null }, { "name": "groups affect only target", "passed": true, "operation": null, "value": null }, { "name": "no extra Ticket_User", "passed": true, "operation": null, "value": null }, { "name": "preserve native crm", "passed": true, "operation": null, "value": null }, { "name": "preserve native erp", "passed": true, "operation": null, "value": null }, { "name": "preserve native deployments", "passed": true, "operation": null, "value": null }, { "name": "preserve native source", "passed": true, "operation": null, "value": null }, { "name": "preserve native logs", "passed": true, "operation": null, "value": null }, { "name": "preserve native template configuration", "passed": true, "operation": null, "value": null }, { "name": "browser execution succeeds", "passed": true, "operation": null, "value": null }, { "name": "reference visits its declared native surfaces", "passed": true, "operation": null, "value": null }, { "name": "continuous 1080p reference footage", "passed": true, "operation": null, "value": null } ], "verification": "outage/I02/verification.json", "retainedAttempts": [ { "label": "I02-20261004T211356Z", "passed": false, "verification": "outage/attempts/I02-20261004T211356Z/verification.json", "failedChecks": [ "assigned or pending disposition", "actor owns saved update", "native responsible group", "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "identify response error", "identify actual deployed source", "identify causal PR", "hold schema-mismatched rollback", "exactly one native approval request", "approval target incident", "approval remains waiting", "approval sent to independent authority", "actor requests rather than approves", "browser execution succeeds", "reference visits its declared native surfaces" ], "video": "outage/attempts/I02-20261004T211356Z/workflow.mp4" }, { "label": "I02-20261004T212724Z", "passed": false, "verification": "outage/attempts/I02-20261004T212724Z/verification.json", "failedChecks": [ "assigned or pending disposition", "actor owns saved update", "native responsible group", "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "identify response error", "identify actual deployed source", "identify causal PR", "hold schema-mismatched rollback", "exactly one native approval request", "approval target incident", "approval remains waiting", "approval sent to independent authority", "actor requests rather than approves", "browser execution succeeds", "reference visits its declared native surfaces" ], "video": "outage/attempts/I02-20261004T212724Z/workflow.mp4" } ], "links": [ { "label": "Original qualification report", "path": "outage/I02/original-verification.json" } ] }, { "key": "outage-I03", "collection": "outage", "id": "I03", "title": "Reconcile checkout retries with posted payments", "role": "Incident responder", "evidence": [ "Retry logs and affected customer identities", "Posted Odoo journal entries for CED-7401 and NIM-551", "Deployed checkout revision and incident ownership" ], "outcome": "INC-1044 records one posted capture each for CED-7401 and NIM-551 and zero duplicate posted payments. Retry counts are separated from financial outcomes; the incident remains assigned to Checkout Operations.", "howVerified": [ "Match each order's posted count against the native accounting records.", "Reject a payment conclusion based only on retry-log counts.", "Check the saved incident group, author and single reconciliation follow-up.", "Compare before/after native inventories to preserve sibling incidents, approvals, CRM, accounting, deployments, source and logs." ], "recordingNote": "The workflow recording ends while the final incident panel loads. The separate saved-results video below shows the persisted record.", "brief": "Which checkout retries resulted in duplicate posted payments? Reconcile the customer impact in INC-1044.", "apps": [ "Kubernetes / Headlamp", "EspoCRM", "GLPI", "Odoo", "Gitea", "OpenObserve", "Grafana" ], "video": "outage/I03/workflow.mp4", "poster": "outage/I03/workflow.jpg", "durationSeconds": 289.066667, "videoSha256": "1c50b8838bd8aa95106c385a82111aafb5aa6e81f308067b0dc9f6a3da6a7e0e", "checkCount": 90, "checks": [ { "name": "target incident persists", "passed": true, "operation": null, "value": null }, { "name": "preserve incident id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident entities_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident name", "passed": true, "operation": null, "value": null }, { "name": "preserve incident date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident closedate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident solvedate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident takeintoaccountdate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident users_id_recipient", "passed": true, "operation": null, "value": null }, { "name": "preserve incident requesttypes_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident content", "passed": true, "operation": null, "value": null }, { "name": "preserve incident itilcategories_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident type", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slas_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slas_id_tto", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slalevels_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident time_to_resolve", "passed": true, "operation": null, "value": null }, { "name": "preserve incident time_to_own", "passed": true, "operation": null, "value": null }, { "name": "preserve incident begin_waiting_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident sla_waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olas_id_tto", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olas_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olalevels_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_tto_begin_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_ttr_begin_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident internal_time_to_resolve", "passed": true, "operation": null, "value": null }, { "name": "preserve incident internal_time_to_own", "passed": true, "operation": null, "value": null }, { "name": "preserve incident waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident close_delay_stat", "passed": true, "operation": null, "value": null }, { "name": "preserve incident solve_delay_stat", "passed": true, "operation": null, "value": null }, { "name": "preserve incident actiontime", "passed": true, "operation": null, "value": null }, { "name": "preserve incident is_deleted", "passed": true, "operation": null, "value": null }, { "name": "preserve incident locations_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident date_creation", "passed": true, "operation": null, "value": null }, { "name": "preserve incident tickettemplates_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident externalid", "passed": true, "operation": null, "value": null }, { "name": "assigned or pending disposition", "passed": true, "operation": null, "value": null }, { "name": "actor owns saved update", "passed": true, "operation": null, "value": null }, { "name": "native responsible group", "passed": true, "operation": null, "value": null }, { "name": "one actual incident followup", "passed": true, "operation": null, "value": null }, { "name": "followup attaches to target", "passed": true, "operation": null, "value": null }, { "name": "followup is authored by ordinary actor", "passed": true, "operation": null, "value": null }, { "name": "nonempty saved evidence", "passed": true, "operation": null, "value": null }, { "name": "matching denominator ap-southeast/mobile_web", "passed": true, "operation": null, "value": null }, { "name": "matching denominator eu-west/ios", "passed": true, "operation": null, "value": null }, { "name": "matching denominator eu-west/web", "passed": true, "operation": null, "value": null }, { "name": "matching denominator us-east/android", "passed": true, "operation": null, "value": null }, { "name": "matching denominator us-east/ios", "passed": true, "operation": null, "value": null }, { "name": "correct affected legal customer Cedar Mobility US", "passed": true, "operation": null, "value": null }, { "name": "correct affected legal customer Nimbus Pacific Pte Ltd", "passed": true, "operation": null, "value": null }, { "name": "separate validation rejection", "passed": true, "operation": null, "value": null }, { "name": "identify response error", "passed": true, "operation": null, "value": null }, { "name": "identify actual deployed source", "passed": true, "operation": null, "value": null }, { "name": "identify causal PR", "passed": true, "operation": null, "value": null }, { "name": "posted count for NIM-551", "passed": true, "operation": null, "value": null }, { "name": "posted count for CED-7401", "passed": true, "operation": null, "value": null }, { "name": "payment disposition rejects log-count shortcut", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/4", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/5", "passed": true, "operation": null, "value": null }, { "name": "preserve ITILFollowup/1", "passed": true, "operation": null, "value": null }, { "name": "preserve ITILFollowup/2", "passed": true, "operation": null, "value": null }, { "name": "preserve TicketValidation/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Group_Ticket/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Group_Ticket/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/3", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/4", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/5", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/6", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/7", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/8", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/9", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/10", "passed": true, "operation": null, "value": null }, { "name": "no extra Ticket", "passed": true, "operation": null, "value": null }, { "name": "no unsolicited approvals", "passed": true, "operation": null, "value": null }, { "name": "groups affect only target", "passed": true, "operation": null, "value": null }, { "name": "no extra Ticket_User", "passed": true, "operation": null, "value": null }, { "name": "preserve native crm", "passed": true, "operation": null, "value": null }, { "name": "preserve native erp", "passed": true, "operation": null, "value": null }, { "name": "preserve native deployments", "passed": true, "operation": null, "value": null }, { "name": "preserve native source", "passed": true, "operation": null, "value": null }, { "name": "preserve native logs", "passed": true, "operation": null, "value": null }, { "name": "preserve native template configuration", "passed": true, "operation": null, "value": null }, { "name": "browser execution succeeds", "passed": true, "operation": null, "value": null }, { "name": "reference visits its declared native surfaces", "passed": true, "operation": null, "value": null }, { "name": "continuous 1080p reference footage", "passed": true, "operation": null, "value": null } ], "verification": "outage/I03/verification.json", "retainedAttempts": [ { "label": "I03-20261004T220442Z", "passed": false, "verification": "outage/attempts/I03-20261004T220442Z/verification.json", "failedChecks": [ "actor owns saved update", "native responsible group", "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "matching denominator ap-southeast/mobile_web", "matching denominator eu-west/ios", "matching denominator eu-west/web", "matching denominator us-east/android", "matching denominator us-east/ios", "correct affected legal customer Cedar Mobility US", "correct affected legal customer Nimbus Pacific Pte Ltd", "separate validation rejection", "identify response error", "identify actual deployed source", "identify causal PR", "posted count for NIM-551", "posted count for CED-7401", "payment disposition rejects log-count shortcut", "browser execution succeeds", "reference visits its declared native surfaces", "reference footage exists" ], "video": null }, { "label": "I03-20261004T221420Z", "passed": false, "verification": "outage/attempts/I03-20261004T221420Z/verification.json", "failedChecks": [ "actor owns saved update", "native responsible group", "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "matching denominator ap-southeast/mobile_web", "matching denominator eu-west/ios", "matching denominator eu-west/web", "matching denominator us-east/android", "matching denominator us-east/ios", "correct affected legal customer Cedar Mobility US", "correct affected legal customer Nimbus Pacific Pte Ltd", "separate validation rejection", "identify response error", "identify actual deployed source", "identify causal PR", "posted count for NIM-551", "posted count for CED-7401", "payment disposition rejects log-count shortcut", "browser execution succeeds", "reference visits its declared native surfaces", "reference footage exists" ], "video": null }, { "label": "I03-20261004T222428Z", "passed": false, "verification": "outage/attempts/I03-20261004T222428Z/verification.json", "failedChecks": [ "actor owns saved update", "native responsible group", "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "matching denominator ap-southeast/mobile_web", "matching denominator eu-west/ios", "matching denominator eu-west/web", "matching denominator us-east/android", "matching denominator us-east/ios", "correct affected legal customer Cedar Mobility US", "correct affected legal customer Nimbus Pacific Pte Ltd", "separate validation rejection", "identify response error", "identify actual deployed source", "identify causal PR", "posted count for CED-7401", "posted count for NIM-551", "payment disposition rejects log-count shortcut", "browser execution succeeds", "reference visits its declared native surfaces", "reference footage exists" ], "video": null } ], "links": [] }, { "key": "outage-I04", "collection": "outage", "id": "I04", "title": "Check whether a quiet graph proves recovery", "role": "Observability engineer", "evidence": [ "Grafana's missing request series and collector coverage", "Kubernetes collector configuration and its source change", "Current recovery policy and incident state" ], "outcome": "INC-1045 remains assigned to Observability. Its follow-up records an unhealthy collector, zero matched targets and a staging filter excluding production. The incident is held open because missing data does not establish recovery.", "howVerified": [ "Require the actual collector source and missing target coverage in the saved note.", "Check the incident remains open and assigned to Observability.", "Reject an unsupported recovery or closure claim.", "Compare before/after native inventories to preserve sibling incidents, approvals, CRM, accounting, deployments, source and logs." ], "brief": "The checkout error graph went quiet. Can we close INC-1045? Check recovery evidence and record the decision.", "apps": [ "Kubernetes / Headlamp", "GLPI", "Gitea", "OpenObserve", "Grafana", "BookStack" ], "video": "outage/I04/workflow.mp4", "poster": "outage/I04/workflow.jpg", "durationSeconds": 150.933333, "videoSha256": "fa2da3d78d990a3b95cd5503f1c2326816a1252a344d39960d5a29bf9be18329", "checkCount": 82, "checks": [ { "name": "target incident persists", "passed": true, "operation": null, "value": null }, { "name": "preserve incident id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident entities_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident name", "passed": true, "operation": null, "value": null }, { "name": "preserve incident date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident closedate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident solvedate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident takeintoaccountdate", "passed": true, "operation": null, "value": null }, { "name": "preserve incident users_id_recipient", "passed": true, "operation": null, "value": null }, { "name": "preserve incident requesttypes_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident content", "passed": true, "operation": null, "value": null }, { "name": "preserve incident itilcategories_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident type", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slas_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slas_id_tto", "passed": true, "operation": null, "value": null }, { "name": "preserve incident slalevels_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident time_to_resolve", "passed": true, "operation": null, "value": null }, { "name": "preserve incident time_to_own", "passed": true, "operation": null, "value": null }, { "name": "preserve incident begin_waiting_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident sla_waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olas_id_tto", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olas_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident olalevels_id_ttr", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_tto_begin_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident ola_ttr_begin_date", "passed": true, "operation": null, "value": null }, { "name": "preserve incident internal_time_to_resolve", "passed": true, "operation": null, "value": null }, { "name": "preserve incident internal_time_to_own", "passed": true, "operation": null, "value": null }, { "name": "preserve incident waiting_duration", "passed": true, "operation": null, "value": null }, { "name": "preserve incident close_delay_stat", "passed": true, "operation": null, "value": null }, { "name": "preserve incident solve_delay_stat", "passed": true, "operation": null, "value": null }, { "name": "preserve incident actiontime", "passed": true, "operation": null, "value": null }, { "name": "preserve incident is_deleted", "passed": true, "operation": null, "value": null }, { "name": "preserve incident locations_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident date_creation", "passed": true, "operation": null, "value": null }, { "name": "preserve incident tickettemplates_id", "passed": true, "operation": null, "value": null }, { "name": "preserve incident externalid", "passed": true, "operation": null, "value": null }, { "name": "assigned or pending disposition", "passed": true, "operation": null, "value": null }, { "name": "actor owns saved update", "passed": true, "operation": null, "value": null }, { "name": "native responsible group", "passed": true, "operation": null, "value": null }, { "name": "one actual incident followup", "passed": true, "operation": null, "value": null }, { "name": "followup attaches to target", "passed": true, "operation": null, "value": null }, { "name": "followup is authored by ordinary actor", "passed": true, "operation": null, "value": null }, { "name": "nonempty saved evidence", "passed": true, "operation": null, "value": null }, { "name": "actual collection source", "passed": true, "operation": null, "value": null }, { "name": "missing target coverage", "passed": true, "operation": null, "value": null }, { "name": "decline unsupported closure", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/3", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket/5", "passed": true, "operation": null, "value": null }, { "name": "preserve ITILFollowup/1", "passed": true, "operation": null, "value": null }, { "name": "preserve ITILFollowup/2", "passed": true, "operation": null, "value": null }, { "name": "preserve ITILFollowup/3", "passed": true, "operation": null, "value": null }, { "name": "preserve ITILFollowup/4", "passed": true, "operation": null, "value": null }, { "name": "preserve TicketValidation/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Group_Ticket/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Group_Ticket/3", "passed": true, "operation": null, "value": null }, { "name": "preserve Group_Ticket/4", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/1", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/2", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/3", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/4", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/5", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/6", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/7", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/8", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/9", "passed": true, "operation": null, "value": null }, { "name": "preserve Ticket_User/10", "passed": true, "operation": null, "value": null }, { "name": "no extra Ticket", "passed": true, "operation": null, "value": null }, { "name": "no unsolicited approvals", "passed": true, "operation": null, "value": null }, { "name": "groups affect only target", "passed": true, "operation": null, "value": null }, { "name": "no extra Ticket_User", "passed": true, "operation": null, "value": null }, { "name": "preserve native crm", "passed": true, "operation": null, "value": null }, { "name": "preserve native erp", "passed": true, "operation": null, "value": null }, { "name": "preserve native deployments", "passed": true, "operation": null, "value": null }, { "name": "preserve native source", "passed": true, "operation": null, "value": null }, { "name": "preserve native logs", "passed": true, "operation": null, "value": null }, { "name": "preserve native template configuration", "passed": true, "operation": null, "value": null }, { "name": "browser execution succeeds", "passed": true, "operation": null, "value": null }, { "name": "reference visits its declared native surfaces", "passed": true, "operation": null, "value": null }, { "name": "continuous 1080p reference footage", "passed": true, "operation": null, "value": null } ], "verification": "outage/I04/verification.json", "retainedAttempts": [ { "label": "I04-20261004T225747Z", "passed": false, "verification": "outage/attempts/I04-20261004T225747Z/verification.json", "failedChecks": [ "actor owns saved update", "native responsible group", "one actual incident followup", "followup attaches to target", "followup is authored by ordinary actor", "nonempty saved evidence", "actual collection source", "missing target coverage", "decline unsupported closure", "browser execution succeeds", "reference visits its declared native surfaces" ], "video": "outage/attempts/I04-20261004T225747Z/workflow.mp4" } ], "links": [] }, { "key": "manufacturing-W03", "collection": "manufacturing", "id": "W03", "title": "Plan and save Cedar's delivery commitment", "role": "Production planner", "outcome": "Cedar's order records October 27 at 09:00 UTC, with an explanation of the material, factory, QA, transit and receiving constraints.", "evidence": [ "Customer order and the released drawing among 1,000 recipe files", "Six-component BOM, usable stock and current supplier promise", "Factory capacity, QA, transit and the customer receiving calendar" ], "howVerified": [ "Compare the native saved UTC commitment with the supported delivery plan.", "Require the ordinary author's explanation of the limiting evidence.", "Check unrelated native records and engineering source bytes remain unchanged." ], "brief": "Save a supportable delivery commitment for Cedar's pallet and explain the limiting facts on their order.", "apps": [ "Odoo manufacturer", "Odoo supplier", "Gitea", "Mailpit" ], "video": "manufacturing/W03/workflow.mp4", "poster": "manufacturing/W03/saved-result.png", "durationSeconds": 124.866667, "videoSha256": "f71a68327cb50f9a42a5728749e98647385c937ecbb92f591f6d687075125158", "checkCount": 3, "checks": [ { "name": "native UTC customer commitment", "passed": true, "operation": null, "value": null }, { "name": "ordinary author explains the saved date using current limiting evidence", "passed": true, "operation": null, "value": null }, { "name": "unrelated native records and source bytes preserved", "passed": true, "operation": null, "value": null } ], "verification": "manufacturing/W03/verification.json", "monitoring": null, "retainedAttempts": [], "links": [ { "label": "Recording qualification", "path": "manufacturing/W03/recording-receipt.json" } ] }, { "key": "manufacturing-W02", "collection": "manufacturing", "id": "W02", "title": "Schedule the manufacturing draft from current evidence", "role": "Production planner", "outcome": "One 48-lamp manufacturing draft retains Cedar's order, the released BOM and all six components. Its start respects material and factory readiness; the 384-minute operation remains unstarted and awaiting approval.", "evidence": [ "Released recipe and customer pallet quantity", "Material availability and assembly capacity", "Native manufacturing draft, component rows and workcenter operation" ], "howVerified": [ "Require exactly one new draft with the released product, BOM, quantity and customer origin.", "Check the future scheduled start against material and factory readiness.", "Match every component and workcenter operation; preserve unrelated records." ], "brief": "Prepare Cedar's pallet manufacturing order using the released recipe; leave it awaiting production approval.", "apps": [ "Odoo manufacturer", "Odoo supplier", "Gitea", "Mailpit" ], "video": "manufacturing/W02/workflow.mp4", "poster": "manufacturing/W02/saved-result.png", "durationSeconds": 107.533333, "videoSha256": "74c3a7c0b6d5cba2a8b293a22d9cbba301e86b44e7de89f2c7aae897227656bf", "checkCount": 8, "checks": [ { "name": "exactly one new native manufacturing order", "passed": true, "operation": null, "value": null }, { "name": "released BOM, lamp quantity and product", "passed": true, "operation": null, "value": null }, { "name": "draft remains awaiting approval", "passed": true, "operation": null, "value": null }, { "name": "customer order origin retained", "passed": true, "operation": null, "value": null }, { "name": "scheduled native start respects current material and factory readiness", "passed": true, "operation": null, "value": null }, { "name": "every native raw-material row matches the released recipe", "passed": true, "operation": null, "value": null }, { "name": "every released workcenter operation retained in the native draft", "passed": true, "operation": null, "value": null }, { "name": "unrelated native records and source bytes preserved", "passed": true, "operation": null, "value": null } ], "verification": "manufacturing/W02/verification.json", "monitoring": null, "retainedAttempts": [], "links": [ { "label": "Recording qualification", "path": "manufacturing/W02/recording-receipt.json" } ] }, { "key": "manufacturing-W01", "collection": "manufacturing", "id": "W01", "title": "Prepare the replenishment RFQ", "role": "Procurement operator", "outcome": "A native RFQ contains three supported procurement rows with quantities, prices, arrival dates, supplier reference and customer origin. It remains a draft awaiting approval.", "evidence": [ "Released components and current stock targets", "Usable stock after reservations", "Confirmed supplier quantities, prices and arrival dates" ], "howVerified": [ "Check the native RFQ's supplier, origin and draft state.", "Compare all three lines with supported quantities, prices and arrival dates.", "Check unrelated native records and source bytes remain unchanged." ], "brief": "Prepare Keystone's replenishment RFQ for the released L7 components so we meet our stock targets.", "apps": [ "Odoo manufacturer", "Odoo supplier", "Gitea", "Mailpit" ], "video": "manufacturing/W01/workflow.mp4", "poster": "manufacturing/W01/saved-result.png", "durationSeconds": 116.533333, "videoSha256": "9fd96aaa28327ed9406b7d435fbb2347df73af9742918bfe02df309a04ceea74", "checkCount": 8, "checks": [ { "name": "exactly one new native procurement draft", "passed": true, "operation": null, "value": null }, { "name": "all required replenishment rows and quantities", "passed": true, "operation": null, "value": null }, { "name": "supplier prices and promised dates saved on every line", "passed": true, "operation": null, "value": null }, { "name": "native parent links contain every new line", "passed": true, "operation": null, "value": null }, { "name": "draft remains unconfirmed", "passed": true, "operation": null, "value": null }, { "name": "correct supplier and customer origin", "passed": true, "operation": null, "value": null }, { "name": "confirmed supplier promise retained in notes", "passed": true, "operation": null, "value": null }, { "name": "unrelated native records and source bytes preserved", "passed": true, "operation": null, "value": null } ], "verification": "manufacturing/W01/verification.json", "monitoring": null, "retainedAttempts": [], "links": [ { "label": "Recording qualification", "path": "manufacturing/W01/recording-receipt.json" } ] }, { "key": "manufacturing-M01", "collection": "manufacturing", "id": "M01", "title": "Monitor the supplier's delay and recovery", "role": "Production planner", "outcome": "The supplier delay and recovery both update Cedar's saved promise. The independent observer records detection delays of 16.2 and 17.4 seconds, with zero missed events or false alarms.", "evidence": [ "Supplier order and current customer commitment", "Two independently timed native supplier changes", "Saved customer updates after each event" ], "howVerified": [ "Match both observed changes to independently timed events during a three-minute watch.", "Verify the native customer commitment after each detected event.", "Check event delays, missed events, false alarms and unrelated-record preservation." ], "brief": "Watch Keystone's promise for three minutes and keep Cedar's delivery commitment current as it changes.", "apps": [ "Odoo manufacturer", "Odoo supplier", "Gitea", "Mailpit" ], "video": "manufacturing/M01/workflow.mp4", "poster": "manufacturing/M01/workflow.jpg", "durationSeconds": 309.2, "videoSha256": "a5948fa0b914feed99e4f740a4ca2e7f530fd26d1a7046853a3284b1acb5746f", "checkCount": 2, "checks": [ { "name": "native UTC customer commitment", "passed": true, "operation": null, "value": null }, { "name": "unrelated native records and source bytes preserved", "passed": true, "operation": null, "value": null } ], "verification": "manufacturing/M01/verification.json", "monitoring": { "status": "complete", "success": true, "events": [ { "event": "arrival-revised", "detected": true, "delay_seconds": 16.17383, "native_message_id": 1115, "native_commitment_current": true }, { "event": "expedite-confirmed", "detected": true, "delay_seconds": 17.430127, "native_message_id": 1116, "native_commitment_current": true } ], "missed_events": 0, "false_alarms": [] }, "retainedAttempts": [], "links": [ { "label": "Recording qualification", "path": "manufacturing/M01/recording-receipt.json" } ] }, { "key": "manufacturing-M02", "collection": "manufacturing", "id": "M02", "title": "Monitor incoming inspection and usable stock", "role": "Materials operator", "outcome": "The actor detects the completed transfer of 24 units from Quality Hold, checks inspection acceptance and posts the usable stock after reservations on Cedar's order. Detection takes 46.6 seconds, with zero missed events or false alarms.", "evidence": [ "Native stock before and after the conserved transfer", "Inspection acceptance delivered by SMTP", "Customer note with usable units and warehouse location" ], "howVerified": [ "Match the actual inspection event to the native stock transfer and acceptance message.", "Check the posted number, units and location using the stricter native outcome report.", "Verify detection delay, no missed events or false alarms, and unrelated-record preservation." ], "brief": "Watch incoming L7 inspection for three minutes and post accepted stock on Cedar's order when it is released.", "apps": [ "Odoo manufacturer", "Odoo supplier", "Gitea", "Mailpit" ], "video": "manufacturing/M02/workflow.mp4", "poster": "manufacturing/M02/workflow.jpg", "durationSeconds": 312.6, "videoSha256": "2e0fadf1d88f21589c6cead525eac10e7792092b49e41fbd955f9412f1f46ad7", "checkCount": 1, "checks": [ { "name": "unrelated native records and source bytes preserved", "passed": true, "operation": null, "value": null } ], "verification": "manufacturing/M02/verification.json", "monitoring": { "status": "complete", "success": true, "events": [ { "event": "inspection-accepted", "detected": true, "delay_seconds": 46.584272, "native_message_id": 1122 } ], "missed_events": 0, "false_alarms": [] }, "retainedAttempts": [], "links": [ { "label": "Recording qualification", "path": "manufacturing/M02/recording-receipt.json" }, { "label": "Original native outcome", "path": "manufacturing/M02/original-verification.json" } ] }, { "key": "manufacturing-M03", "collection": "manufacturing", "id": "M03", "title": "Monitor a factory window closing", "role": "Production planner", "outcome": "A maintenance hold removes the first assembly window's capacity. The actor detects it in 17.1 seconds and saves a revised, supported customer commitment with an explanation; no events are missed.", "evidence": [ "Current factory calendar and customer promise", "An independently timed maintenance hold", "Recomputed delivery date and saved customer update" ], "howVerified": [ "Match the scheduling observation to the independently timed maintenance event.", "Verify the revised native UTC commitment and the independent observer's readback.", "Check detection delay, missed events, false alarms and preservation of unrelated records." ], "brief": "Monitor factory scheduling updates for three minutes and revise Cedar's commitment if a window closes.", "apps": [ "Odoo manufacturer", "Odoo supplier", "Gitea", "Mailpit" ], "video": "manufacturing/M03/workflow.mp4", "poster": "manufacturing/M03/saved-result.png", "durationSeconds": 326.466667, "videoSha256": "1ed35e3b8b6879c9502e9b0f048954e00d0ae78111ee3c94164b4d9d514915ff", "checkCount": 2, "checks": [ { "name": "native UTC customer commitment", "passed": true, "operation": null, "value": null }, { "name": "unrelated native records and source bytes preserved", "passed": true, "operation": null, "value": null } ], "verification": "manufacturing/M03/verification.json", "monitoring": { "status": "complete", "success": true, "events": [ { "event": "maintenance-hold", "detected": true, "delay_seconds": 17.096044, "native_message_id": 1124, "native_commitment_current": true } ], "missed_events": 0, "false_alarms": [] }, "retainedAttempts": [], "links": [ { "label": "Recording qualification", "path": "manufacturing/M03/recording-receipt.json" } ] } ], "savedResults": { "video": "outage/saved-results.mp4", "poster": "outage/saved-results.jpg", "verification": "outage/saved-results-verification.json" }, "agentScore": null, "requiredServiceMinimum": null }